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User Manual for Apple AppleCare OS Support - Alliance Click to enlarge the picture
Contents of the user manual for the Apple AppleCare OS Support - Alliance
- Product category: Extended Warranties Apple
- Brand: Apple
- Description and content of package
- Technical information and basic settings
- Frequently asked questions – FAQ
- Troubleshooting (does not switch on, does not respond, error message, what do I do if...)
- Authorized service for Apple Extended Warranties
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User manual for the Apple AppleCare OS Support - Alliance contain basic instructions
that need to be followed during installation and operation.
Before starting your appliance, the user manual should be read through carefully.
Follow all the safety instructions and warnings, and be guided by the given recommendations.
User manual is an integral part of any Apple product,
and if it is sold or transferred, they should be handed over jointly with the product.
Following the instructions for use is an essential prerequisite for protecting
health and property during use, as well as recognition of liability on the part of the manufacturer
for possible defects should you make a warranty claim. Download an official Apple user manual in which you will find instructions on how to install, use, maintain and service your product.
And do not forget – unsuitable use of a Apple product will considerably shorten its lifespan!
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Product description AppleCare OS Support - Alliance from Apple is the equivalent of having direct access to an Apple expert for enterprise-level IT issues, for much less than the annual cost of an additional IT staff employee. For organization-wide deployments of iOS, OS X, and OS X Server across multiple locations, this is unlimited technical support for a year, covering phone and email support for integration, migration, and server operation issues. Six people in your organization will have access to this unlimited tech support. Going further, Apple will send a technical support engineer to your facility for an onsite review and will assign a dedicated technical account manager to your organization for the duration of the Alliance support. Apple will respond to all priority 1 (server down) issues within an hour – 24 hours a day, 7 days a week. ApplCare OS Support - Alliance also includes AppleCare Help Desk Support and AppleCare Help Desk Tools. AppleCare Help Desk Support provides smaller-bore assistance for each of your six designated contacts, giving them an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions.In addition, each contact will have access to AppleCare Help Desk Tools, which is a library of downloadable diagnostics for Mac hardware, and AppleCare Technician Training. This training is the only Apple-developed, Apple-approved online service certification training available. - One year of unlimited tech support via phone & email for up to six members of your organization
- Support for iOS, OS X, and OS X Server deployments across multiple sites: advanced integration, migration, and server operation issues
- Onsite technical review by an Apple tech support engineer & assignment of a dedicated Apple technical support engineer to your organization
- Response time to priority 1 (server down) issues is 1 hour – any time of day, any day of the week
- Access to AppleCare Help Desk Support, which covers unlimited tech support for Apple hardware and software installation, use & troubleshooting
- Access to AppleCare Help Desk Tools, a library of downloadable diagnostics for Mac hardware
- Access to AppleCare Technician Training, the only Apple-developed, Apple-approved online service certification training available
Table of Contents
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