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User Manual for Avid Symphony Mojo DX Avid Advantage Elite Click to enlarge the picture
Contents of the user manual for the Avid Symphony Mojo DX Avid Advantage
- Product category: Computer Video Accessories Avid
- Brand: Avid
- Description and content of package
- Technical information and basic settings
- Frequently asked questions – FAQ
- Troubleshooting (does not switch on, does not respond, error message, what do I do if...)
- Authorized service for Avid Computer Video Accessories
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User manual for the Avid Symphony Mojo DX Avid Advantage contain basic instructions
that need to be followed during installation and operation.
Before starting your appliance, the user manual should be read through carefully.
Follow all the safety instructions and warnings, and be guided by the given recommendations.
User manual is an integral part of any Avid product,
and if it is sold or transferred, they should be handed over jointly with the product.
Following the instructions for use is an essential prerequisite for protecting
health and property during use, as well as recognition of liability on the part of the manufacturer
for possible defects should you make a warranty claim. Download an official Avid user manual in which you will find instructions on how to install, use, maintain and service your product.
And do not forget – unsuitable use of a Avid product will considerably shorten its lifespan!
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Product description Avid's Symphony Mojo DX Avid Advantage Elite (Renewal) is a renewal of the support plan for Symphony Mojo DX. Avid Advantage helps you work through whatever comes your way, from reducing downtime and speeding recovery, to making the most of your Avid investment.
Support features non-critical web response (1-hour response), highest priority critical phone response, software upgrades, escalation (Code Blue), system support (hardware coverage - advance exchange; next-day ship from depot, health check, and customer care (Champion).
Code Blue escalations are called when you are in a mission critical situation and there needs to be an "all hands on deck" response.
Once your account has reached a certain size, Avid will assign a Champion to ensure you receive the epitome of personalized service. Whether you are planning a system upgrade or an ambitious facility expansion, your Champion will work to proactively anticipate potential obstacles and serve as your point of contact throughout the life of your contract.
If you have a hardware failure, Advance Exchange coverage entitles you to have a replacement part shipped in advance of Avid receiving the faulty part. During your warranty period your level of service is upgraded from Return-to-Factory and when your warranty expires you still have hardware replacement coverage. Advance Exchange coverage charges vary by product.
Health Checks provide a comprehensive audit of your system, resulting in a series of recommendations regarding system operation intended to improve overall performance and reduce potential downtime. - Improve your ability to generate new revenue with new functionality
- Deploy new features at a predictable expense
- Reduce downtime with software maintenance releases and faster issue resolution
- Improve your efficiency with industry best practices and known solutions
- Reach the next level of reliability so you avoid unnecessary downtime and mission critical failures
- Help and advice you need, when you need it
- Real-world media industry experience and expertise
Table of Contents
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