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User Manual for Drobo 3-Year DroboCare Renewal Warranty for the Drobo 5C Click to enlarge the picture
Contents of the user manual for the Drobo 3-Year DroboCare Renewal Warranty for
- Product category: Hard Drive Array Accessories Drobo
- Brand: Drobo
- Description and content of package
- Technical information and basic settings
- Frequently asked questions – FAQ
- Troubleshooting (does not switch on, does not respond, error message, what do I do if...)
- Authorized service for Drobo Hard Drive Array Accessories
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User manual for the Drobo 3-Year DroboCare Renewal Warranty for contain basic instructions
that need to be followed during installation and operation.
Before starting your appliance, the user manual should be read through carefully.
Follow all the safety instructions and warnings, and be guided by the given recommendations.
User manual is an integral part of any Drobo product,
and if it is sold or transferred, they should be handed over jointly with the product.
Following the instructions for use is an essential prerequisite for protecting
health and property during use, as well as recognition of liability on the part of the manufacturer
for possible defects should you make a warranty claim. Download an official Drobo user manual in which you will find instructions on how to install, use, maintain and service your product.
And do not forget – unsuitable use of a Drobo product will considerably shorten its lifespan!
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Product description Renew the DroboCare warranty for your Drobo 5C using the 3-Year DroboCare Renewal Warranty for the Drobo 5C from Drobo. The Drobo 5C includes a limited one-year warranty within the USA or outside the EU, or a limited two-year warranty within the EU. Purchasing the renewal provides users with an additional three years of advanced hardware replacement as well as one full year of 24/7 technical support via phone, plus migration assistance and rescue kits. To benefit from this warranty renewal, your 5C must be covered under the standard warranty and the renewal must be added to your standard warranty before it expires.
Note: DroboCare must be activated within 30 days of being purchased. Drobo only allows a device to be covered by DroboCare for up to five years. This means that for USA or non-EU customers who are covered by a one-year warranty, both this 3-year warranty and the 1-year DroboCare warranties will be needed to cover their 5C for five years. For EU customers who are covered by a two-year warranty, this 3-year renewal will bring their coverage up to five years. For those looking for shorter term coverage, a 1-year renewal is also available. General Features - Get Running, Fast
- If anything goes wrong with your Drobo, a replacement will be sent right away, so you'll have it as quickly as possible — even before you send your Drobo in for repair. Round-trip shipping is also expedited and paid for.
- Extended Support
- Drobo's standard warranty provides 24/7 technical phone support for the first 90-days following purchase. With DroboCare, you receive a full 12 months of 24/7 technical phone support. Web Portal support and other online benefits are also provided.
- Migration Assistance
- If you buy a new Drobo product, Drobo will provide migration assistance from an older Drobo product while you are covered by the initial 90-day DroboCare. Extended migration assistance is also provided to users that purchase a long-term DroboCare support plan.
- Rescue Kit
- As a current member of the DroboCare support program, Drobo can provide you with some help moving data around when problems occur. They will send out a Rescue Kit that allows you to safely relocate your data while they work to restore your Drobo to its fully functional state. The kit consists of a Pelican case loaded with a replacement Drobo, HDDs, and cables for connectivity.
- DriveSavers Data Recovery Service Plan
- Drobo and DriveSavers have partnered together to provide all Drobo storage arrays with a free 90-day Data Recovery Service Plan in case of accidental data loss. Be extra prepared for the unimaginable and protect against hard drive failure. Sign up within 15 days of purchase of your Drobo product.
Table of Contents
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