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User Manual for Drobo 3-Year DroboCare Renewal Warranty for the Drobo 5D Click to enlarge the picture
Contents of the user manual for the Drobo 3-Year DroboCare Renewal Warranty for
- Product category: NAS Warranties Drobo
- Brand: Drobo
- Description and content of package
- Technical information and basic settings
- Frequently asked questions – FAQ
- Troubleshooting (does not switch on, does not respond, error message, what do I do if...)
- Authorized service for Drobo NAS Warranties
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User manual for the Drobo 3-Year DroboCare Renewal Warranty for contain basic instructions
that need to be followed during installation and operation.
Before starting your appliance, the user manual should be read through carefully.
Follow all the safety instructions and warnings, and be guided by the given recommendations.
User manual is an integral part of any Drobo product,
and if it is sold or transferred, they should be handed over jointly with the product.
Following the instructions for use is an essential prerequisite for protecting
health and property during use, as well as recognition of liability on the part of the manufacturer
for possible defects should you make a warranty claim. Download an official Drobo user manual in which you will find instructions on how to install, use, maintain and service your product.
And do not forget – unsuitable use of a Drobo product will considerably shorten its lifespan!
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Product description Renew the DroboCare warranty for your Drobo 5D for three years using the 3-Year DroboCare Renewal Warranty for the Drobo 5D from Drobo. The Drobo 5D includes a limited one-year warranty within the USA or outside the EU, or a limited two-year warranty within the EU. Purchasing the renewal provides users with an additional three years of advanced hardware replacement, as well as a full year of 24/7 technical support via phone, plus migration assistance and rescue kits. To benefit from this warranty renewal, your 5D must be covered under the standard warranty and the renewal must be added to your standard warranty before it expires. DroboCare may also be renewed in one-year increments before expiration and end-of-product life.
Note: DroboCare must be activated within 30 days of being purchased. Drobo only allows a device to be covered by DroboCare for up to five years. For US and non-EU customers whose 5D is covered by a one-year warranty, this renewal may be purchased four additional times. For customers within the EU whose 5D is covered by a two-year warranty, it may be renewed three times. For customers who have a 5Dt, that model comes standard with a 3-year DroboCare warranty. Since Drobo only allows a product to be covered for five years, this warranty renewal is not recommended, as it would provide more coverage that Drobo allows. For 5D or 5Dt users looking for shorter periods of DroboCare coverage, a 1-year renewal is also available. General Features - Advanced Hardware Replacement
- With Drobo's Advanced Hardware Replacement, if anything goes wrong with your Drobo, a replacement will be sent right away so you'll have it as quickly as possible – even before you send your Drobo in for repair. Round-trip shipping is also expedited and paid for.
- Extended Support
- Drobo's standard warranty provides 24/7 technical phone support for the first 90-days following purchase. With DroboCare, you receive a full 12 months of 24/7 technical phone support with your extended plan. Web Portal support and many other online benefits are also provided. This all begins once your DroboCare is activated.
- Migration Assistance
- If you buy a new Drobo product, Drobo will provide migration assistance from an older Drobo product while you are covered by the initial 90-day DroboCare. Extended migration assistance is also provided to users that purchase a one-year DroboCare support plan.
- Rescue Kit
- As a current member of the DroboCare support program, Drobo can provide you with some help moving data around when problems occur. They will send out a Rescue Kit that allows you to safely relocate your data while they work to restore your Drobo to its fully functional state. The kit consists of a Pelican case loaded with a Drobo 5N or 5D, HDDs, and cables for connectivity.
- DriveSavers Data Recovery Service Plan
- Drobo and DriveSavers have partnered together to provide all Drobo storage arrays with a free 90-day Data Recovery Service Plan in case of accidental data loss. Be extra prepared for the unimaginable and protect against hard drive failure. Sign up within 15 days of purchase of your Drobo product.
Table of Contents
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