User manual
Drobo 5N2 20TB 5-Bay NAS Enclosure

User Manual for Drobo 5N2 20TB 5-Bay NAS Enclosure Kit with WD NAS Drives

• Product category: Network Attached Storage Drives Drobo
• Brand: Drobo
• Description and content of package
• Technical information and basic settings
• Frequently asked questions – FAQ
• Troubleshooting (does not switch on, does not respond, error message, what do I do if...)
• Authorized service for Drobo Network Attached Storage Drives

Product description

• Drobo 5N2 5-Bay NAS Enclosure (Platinum Edition) The 5N2 5-Bay NAS Enclosure (Platinum Edition) from Drobo improves upon the original 5N2 by pairing it with a 128GB mSATA SSD, five years of DroboCare warranty services, and a five-year drive recovery service plan from DriveSavers. The 128GB mSATA SSD is installed into the unit's Accelerator Bay and boosts system performance by placing data that is read or written into SSD storage. When the data is active, it is stored in the SSD and will be moved back to the hard drive tier as its use decreases. Upon product registration, the extended five-year DroboCare warranty provides hardware replacement, technical support, and migration assistance. Lastly, in the event of drive failures or data loss, the five-year drive recovery service plan from DriveSavers is good for a one-time use.
  
  Drobo's 5N2 has been designed for data sharing, secure backups, remote access, and disaster recovery solutions. It is equipped with five 3.5/2.5" SATA drive bays that support SATA III (6 Gb/s) and SATA II (3 Gb/s) drives hard drives and SSDs. It distinguishes itself from the original Drobo 5N through the inclusion of an additional Gigabit Ethernet port, for a total of two. These two ports provide bonding support, also known as Adaptive Link Bonding, for link failover and aggregation without Ethernet switch support. The 5N2 also features an upgraded processor, Drobo Disaster Recovery, and an improved battery to help protect data in the memory or cache in the event of a power loss.
  
  To facilitate data protection, Drobo's Disaster Recovery allows you to set up a pair of 5N2 units to automatically make an offsite copy of your data, including user account information, helping to ensure data availability in the case of unforeseen circumstances. Additional protection is accomplished using Drobo's BeyondRAID technology, which enables single or dual-drive redundancy. If there are any empty drive bays, BeyondRAID allows additional drives to be inserted into the array, where they would be automatically configured. If all drive bays are occupied, simply replace the smallest capacity drive with a larger one and BeyondRAID will handle the rest. BeyondRAID is also what allows drives of varying capacities to work in the same unit, which helps enable future expansion as larger drives become available.
  
  In the event of a power loss, the included rechargeable battery helps protect data stored in the 5N2's memory, or cache. If there were to be a sudden power loss, the battery allows the Drobo to stay powered long enough for the cached data to be written to non-volatile storage. Cooling is provided by a fixed 120mm variable-speed fan and once installed, the hard drives can be configured to spin down when they're not in use, helping to further reduce noise and energy. Also, the LEDs can be dimmed to reduce light pollution when working in sensitive environments.
  
  The Drobo 5N2 is compatible with Windows and Mac, including APFS and macOS High Sierra. It includes two 6' Ethernet cables and a 6' power cord with a power supply that runs at 100-240 VAC ~ 2A, 50-60 Hz.

  General Features

  Data Protection and Expandability
  • Built on BeyondRAID technology with single- or dual-drive redundancy, the Drobo 5N2 helps protect data without any user interaction, even in the event of multiple drive failures. In addition, Drobo's simplicity provides a quick, seamless setup, and software configuration is not required to access storage on your network. Drives can be added or hot-swapped and updated in real time for storage expansion with zero downtime. Just add a drive in an empty bay or remove a smaller drive and replace it with a larger one, when needed.
  High-Speed Gigabit Connectivity
  • The Drobo 5N2 is equipped with dual Gigabit Ethernet ports for network connectivity and makes sharing your data easy by connecting directly to your network. These two ports provide bonding support, also known as Adaptive Link Bonding, for link failover and aggregation without Ethernet switch support. This helps increase performance and compensates for network connection problems.
  Capacity and Performance
  • Usually reserved for larger enterprise-class storage solutions, the Drobo 5N2 gives you the option to implement Hot Data Caching through the Drobo Accelerator Bay and an included 128GB mSATA SSD. This feature intelligently uses high-performance flash to accelerate performance, allowing faster access to your data.
  Data Recovery
  • Drobo has partnered with DriveSavers Data Recovery for added peace of mind in case of data loss from your hard drives. This 5-year coverage plan is good for one use and can potentially save you thousands of dollars in the case of a failed disk pack.
  The myDrobo Platform
  • The myDrobo platform extends the functionality of Drobo NAS devices by providing a secure and fully end-to-end encrypted path to selected Drobo apps. The iOS and Android app, DroboAccess, allows Drobo NAS owners to access their data from almost anywhere, anytime through a secure and encrypted network. This allows Drobo consumers and SMBs to set up their own private cloud storage solution with the ability to view documents from a web browser or from the DroboAccess mobile app. The DroboPix app allows owners to easily and automatically upload their photos and videos from their Android or iOS device to a network Drobo. The files are automatically uploaded over Wi-Fi and are securely backed up and protected on a Drobo.
  Power Protecting Critical Data
  • Drobo doesn't just protected you from a drive failure, but also from potential data loss after a power outage. The Drobo 5N2 includes a battery that helps protect data in the memory, or cache, that is, data on its way to the drives. When power spontaneously goes away, the battery keeps the Drobo alive long enough for the data to be written to non-volatile storage.
  Drobo Disaster Recovery
  • With Drobo Disaster Recovery, you can set up a pair of 5N2 units to automatically make an offsite copy of your data. Simple to set up and manage, Drobo Disaster Recovery replicates your data to another 5N2, helping to ensure data availability in case of a disaster. Even better, the remote 5N2 stores all user account information, helping to simplify any recoveries.
  Designed for You
  • Drobo devices have always been space efficient and the Drobo 5N2 is no exception. It was designed to provide a high-storage capacity without taking up a lot of desk space. It is compact because of Drobo's carrier-less drive bay design, allowing drives to be installed very close to each other. The 5N2 is also quiet due to its fixed, tuned, and large 120mm variable-speed cooling fan.
  DroboApps
  • Drobo offers dozens of popular applications that extend the capabilities of the Drobo 5N2. Whether you want to stream media or backup to the cloud, DroboApps have you covered. Popular apps include ElephantDrive for cloud backup and Plex for media serving. Seamless integration with the Drobo Dashboard makes using DroboApps user-friendly.
  Drobo Dashboard
  • The Drobo Dashboard is a single tool used to centrally manage all of your Drobo devices. The Drobo Dashboard displays status as if all of your Drobos were right in front of you with the same status lights and capacity gauge that are on the front panel. All administration tasks are a single click away.
  Hardware Features
  • - Metal chassis and cover
    - Kensington Lock Port for security (lock not included)
  Additional Software Features
  • - Drive Spin Down
    - Dim Lights
    - OS X / macOS Time Machine Support
  UPC: 816604020630
• 5 x WD 4TB Red 5400 rpm SATA III 3.5" Internal NAS HDD (OEM) Designed with home and small office/business customers in mind, the 4TB Red 5400 rpm SATA III 3.5" Internal NAS HDD from WD is well-suited for NAS environments with up to eight 3.5" drive bays. Engineered to handle increased workloads, this 4TB drive operates using a SATA III 6 Gb/s interface, a 64MB cache, and a rotational speed of 5400 rpm, all of which help to ensure uninterrupted data transfers with a sustained rate of up to 150 MB/s. This drive also features high levels of reliability, with 600,000 load/unload cycles, <10 in 10¹⁴ non-recoverable read errors per bits read, error recovery controls, and 1,000,000 hours MTBF for 1-8 bay NAS systems. Also built into this drive are noise and vibration protection and WD's NASware 3.0 helps increase system compatibility, allowing WD Red drives to be more easily integrated with your existing network infrastructure.

  General Features

  Fill Your NAS with WD Red
  • Built for 1 to 8-bay NAS systems, WD Red lets users store their data in one unit
  NASware 3.0 Technology
  • Built into every WD Red hard drive, NASware 3.0's technology helps improves your system's storage performance by increasing compatibility, integration, upgradeability, and reliability
  Built for NAS Compatibility
  • Desktop drives aren't purpose-built for NAS, but WD Red drives with NASware are. WD's technology helps takes the guesswork out of selecting a drive. WD Red is for small NAS systems and WD's algorithm balances performance and reliability in NAS and RAID environments
  Desktop Drives vs. WD Red
  • Desktop hard drives are not designed for NAS environments. Do right by your NAS and choose a drive with an array of features to help preserve your data and maintain optimum performance. Take the following into consideration when choosing a hard drive for your NAS:
    
  • Compatibility: Without being tested for compatibility with your NAS system, improved performance is not guaranteed
  • Reliability: The always-on environment of a NAS or RAID is a hot one and desktop drives aren't typically tested in those conditions. WD Red is
  • Error Recovery Controls: WD Red NAS hard drives are specifically designed with RAID error recovery control to help reduce failures within the NAS system. Desktop drives are not typically designed for RAID environments where this can be an issue
  • Noise and Vibration Protection: Designed to operate solo, desktop drives offer little or no protection from the noise and vibration faced in a multi-drive system. WD Red drives are designed for multi-bay NAS systems
  WD Red for Home
  • Stream, backup, share, and organize your digital content at home with a NAS and WD Red drives designed to share content to the devices in your home. Red NASware helps increase your drives' compatibility with your devices, TV, stereo, and more
  WD Red for Small Business
  • WD Red is a good hard drive choice for 1 to 8 bay systems. NASware 3.0 allows for integration with your existing network so WD Red can share and backup files at the speed of your business. For larger businesses with up to 16 bays, use WD Red Pro
  3D Active Balance Plus
  • This helps ensure your data is protected from excessive vibration and noise in a NAS or RAID environment. This dual-plane balance control helps reduce the degradation of your drive over time
  Reliability
  • Since your NAS system is always on, a reliable drive is essential. With an MTBF of up to 1 million hours, the WD Red drive with NASware 3.0 is designed for 24x7 environments
  Cooler Operations
  • By reducing power consumption, the operating temperature of your NAS stays cooler. With a lower temperature in your system, you can create a more reliable solution for your NAS
  UPC: 718037810058

• 5N2 5-Bay NAS Enclosure (Platinum Edition) cqcbbvxsfcfa
• 2 x Ethernet Cables (6.0' / 1.8m)
• 1 x Power Cord with Power Supply (6.0' / 1.8m)
• 128GB mSATA SSD
• Limited 5-Year Warranty
• Limited 5-Year Warranty

• 5 x WD - 4TB Red 5400 rpm SATA III 3.5" Internal NAS HDD (OEM)

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Technical parameters

• Drobo 5N2 5-Bay NAS Enclosure (Platinum Edition)

  Number of Bays	5 x 2.5"/3.5" 1 x mSATA
  Media Card Slots	None
  Connections	2 x RJ45 (Gigabit Ethernet)
  Compatible Drive Interface	SATA III

  Total Raw Capacity	None
  Type	None
  Flash Memory	None

  Supported Protocols	AFP CIFS/SMB

  OS Compatibility	Windows 8 Windows 10 macOS 10.10 or Later

  Power Source	AC Adapter
  AC Input Power	100 to 240 VAC, 50 / 60 Hz at 2 A
  DC Input Power	12 VDC at 7 A, 84 W

  Operating Temperature	50 to 95°F / 10 to 35°C
  Operating Humidity	5 to 80%
  Storage Temperature	14 to 140°F / -10 to 60°C

  Cooling	1 x PWM 120 mm Fan
  Noise Level	30.4 dBA
  Dimensions	5.9 x 7.3 x 10.3" / 149.9 x 185.4 x 261.6 mm
  Weight	8.5 lb / 3.9 kg

  Box Dimensions (LxWxH)	13.9 x 13.0 x 10.4"

• 5 x WD 4TB Red 5400 rpm SATA III 3.5" Internal NAS HDD (OEM)

  Drive Capacity	4.0 TB
  Cache Memory	64 MB

  Interface	SATA III (6 Gb/s)
  Sequential Read Speed	150 MB/s

  Drive Type	HDD
  Form Factor	3.5"
  Noise Level	28.0 dB (Active) 25.0 dB (Idle)

  Spindle Speed (RPM)	5400 RPM

  Load/Unload Cycles	600,000
  Mean Time Between Failures (MTBF)	1.0 Million Hours
  Non-Recoverable Read Errors per Bits Read	< 1 in 1014

  Power Draw	4.5 W (Active) 3.3 W (Idle) 0.4 W (Standby)
  Supported Voltage	12 VDC
  Current	1.75 A at 12 VDC

  Operating Shock	30 G / 2.0 ms
  Storage Shock	250 G / 2.0 ms
  Operating Temperature	32 to 149°F / 0 to 65°C
  Storage Temperature	-40 to 158°F / -40 to 70°C

  Certifications	RoHS, as per Manufacturer
  Dimensions (W x H x D)	4.0 x 5.8 x 1.0" / 101.6 x 147.3 x 25.4 mm
  Weight	1.5 lb / 0.7 kg

  Box Dimensions (LxWxH)	8.5 x 6.1 x 2.9"

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