User manual
Facebook Portal

User Manual for Facebook Portal

• Product category: Virtual Assistant Speakers & Displays Facebook
• Brand: Facebook
• Description and content of package
• Technical information and basic settings
• Frequently asked questions – FAQ
• Troubleshooting (does not switch on, does not respond, error message, what do I do if...)
• Authorized service for Facebook Virtual Assistant Speakers & Displays

Product description

Follows the Action
• Whether you're moving around the kitchen or chasing the kids through the living room, the Portal's Smart Camera adjusts to follow the action.

Keeps Everyone in Frame
• As more people enter the room, the Smart Camera is engineered to automatically widen to keep everyone in view.

Voice-Enhancing Microphones
• The Portal is designed to enhance the voice of whoever is talking, wherever they move in the room, and minimize unwanted background noise.

Camera and Microphone Off
• You can completely disable the camera and microphone with a single tap. This mode physically disconnects the camera and microphone, and they can't be turned back on without pressing the button again.

Included Camera Cover
• In addition to the camera/microphone off button, you can block the camera lens with the included camera cover.

Screen Lock
• To limit Portal access within your home, you can set a 4- to 12-digit passcode to keep the screen locked. Changing the passcode requires your Facebook password.

Home and Away Mode
• When you turn on Home and Away Mode, the Portal will use your mobile phone and Portal's location to know when you're home and available to call; you'll still get calls on Messenger when you're away.

No Eavesdropping
• Facebook doesn't listen to, view, or keep the contents of your Portal video calls, so your Portal conversations stay between you and the people you're calling.

Local AI Technology
• For added security, the Smart Camera uses AI technology that runs locally on the Portal, not on Facebook servers. The Portal's camera does not use facial recognition and does not identify who you are.

Only Responds to "Hey Portal"
• Like other voice-enabled devices, the Portal only sends voice commands to Facebook servers after you say, "Hey Portal." You can delete the Portal's voice history in your Facebook Activity Log.

Connect with Friends, Even if They Don't Have a Portal
• Use your voice to easily call friends and family on Messenger – calls can be made to and from smartphones and tablets, and you can bring up to six other people into a group call.

Experience More Together
• With Story Time on the Portal, you can seemingly become some of your children's favorite characters as you read along to their stories with music, animation, and augmented reality effects. Also, if friends or family also have a Portal, you can listen to your favorite songs, albums, or playlists together as if you were in the same room, without delays or feedback.

A Variety of Content
• Enjoy music, videos, news and more from a growing list of partners.

Amazon Alexa Built-In
• The Portal has Amazon Alexa built-in, so you can ask a question, set a timer, add items to your shopping list, control your compatible smart home devices, and more with just your voice.

Stay Close with Superframe
• When you're not on a call, the Portal can display your Facebook photos and videos. You can also see when your closest contacts are available to connect and get birthday reminders.

Music Playback
• Play your favorite music through the two 5-Watt full-range drivers of the Portal.

Additional Features
• • 4-microphone array (two front, two rear)
  • Ambient light sensor
  • MIMO connectivity
  UPC: 810387030046 In the Box Facebook Portal (Black)
• Camera Cover
• Power Cord
• Limited 1-Year Warranty

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Technical parameters

Facebook Portal Specs

Image Resolution	12 MP
Angle of View	Diagonal: 140 Rating 70% users recommend this product to others. And what about you? This product has already been rated by 48 owners. Add your rating and experience with the product. Discussion Ask our technicians if you have a problem with your settings, or if anything is unclear in the user manual you have downloaded. You can make use of our moderated discussion. The discussion is public and helps other users of our website who may be encountering similar problems. Post new comment to Facebook Portal Subject: Delete info entered Date: 13.05.2024 20:34:25 Name: Vickie & Robert Louthen I have never used my Facebook Portal. My husband entered some items, how can I delete the info so I can sale the item. It was given to me as a gift. Thank You Post reply Subject: Alexa no longer responds Date: 06.04.2024 10:23:20 Name: Joan strutz Pictures still show but Alexa says sorry something went wrong Post reply Subject: Facebook Portal Plus Smart Video Calling 15.6 Date: 18.02.2024 11:40:57 Name: Kevin Podger I haven't used my portal in awhile. It keeps asking me to reconnect Facebook. Once I hit Connect Facebook, it says No network connection. Then I try reset to factory settings and it takes me right back to the screen tag hat asks me to reconnect Facebook and I can not find help anywhere Post reply Subject: New Contacts Date: 06.02.2024 03:00:55 Name: Max How do I add new contacts to portal Post reply Subject: Adding new stories Date: 06.02.2024 02:56:44 Name: Max Can I add new stories on portal to read to young children? Post reply Subject: Downloading contacts to portal Date: 06.02.2024 02:54:43 Name: Max When I go to download Facebook contacts to portal, it only shows six contacts, and it will not allow me to load any more. Could it be that I have two Facebook accounts? And how can I fix that? Post reply Subject: Cannot sign into ore reset my 3 portals Date: 18.01.2024 20:05:47 Name: Nicolas Olivier Suddenly my 3 portals stopped working. A message instructs me to re-enter the Facebook Password. Previously it would give an alpha numeric code for a device reset. Now it just demands a password or a reset. The reset does nothing. Post reply Subject: I can't log in to my portal anymore. Date: 26.12.2023 19:20:04 Name: Benita Starkley I haven't used my portal in awhile. It keeps asking me to reconnect Facebook. Once I hit Connect Facebook, it says No network connection. Then I try reset to factory settings and it takes me right back to the screen tag hat asks me to reconnect Facebook. Post reply Subject: Portal doesn't rotate through all pictures in album Date: 27.01.2023 00:38:10 Name: Kerri Lynn Acheson How do I get all of the pictures to show up? It only shows the recent ones I put in the album and occasional others. I would like it to rotate it through all of the pictures. I don't mind seeing the most recent ones more often. Post reply Subject: FB Portal will not turn on Date: 18.12.2022 01:38:01 Name: Pat Rinehart Haven’t used the Portal in a few months, and now I can’t get it going. I can’t get a green light. If I turn it off by pressing the button on the right side, then turn on, I get the messages that mic/ camera are off. How do I get it back on? It worked the last time I used it, and nothing’s changed. Post reply Subject: Portal Facebook Date: 02.12.2022 15:04:04 Name: Esperanza La pantalla está negra, no le entra energía Post reply Subject: portal account name Date: 29.11.2022 03:29:48 Name: Glorya Mejdrich my son gave me his portal. how can I change the account name from him to me as it is now anyone calling me on the portal has to ask for him in order to get me. Post reply Subject: facebook portal manual Date: 21.11.2022 16:38:16 Name: Patricia Champagne Can you send me a instruction manual for Facebook portal. Can't find mine. It is about 2 years old Post reply Subject: Microphone is turned off, can’t turn it on Date: 07.11.2022 22:13:24 Name: Sherry Fogal I cannot turn the microphone on. Alexa wont respond Post reply Subject: Story time Date: 25.10.2022 04:20:27 Name: Alisa Carpenter When will there be new stories added or is there a way to get them ourselves? Post reply Subject: scrolling Date: 15.10.2022 22:09:02 Name: Kathy my portal go will not scroll at all....don't know how to fix this Post reply Subject: question Date: 09.09.2022 00:06:13 Name: Peggy L Norman Can I download Peacock on my Meta Portal Go to watch shows? Post reply Subject: Loading "Contacts" data to a Portal Unit Date: 26.08.2022 11:29:17 Name: Mike Townley How do I load my "contacts" into my Portal. I had to alter my email account and all previously held data has gone. Thanks Mike Post reply Subject: Turn off weather effects while on portal call Date: 31.07.2022 19:08:35 Name: Sandy Smith When we are on a portal call and ask for weather it adds effects such as hats, rain, glasses while we talk. They are funny but would like to shut them off after some time. Any idea how to do that? Post reply Subject: Facebook portal Date: 28.07.2022 13:30:04 Name: William Leatherbarrow Excellent bit of kit, surprisingly GOOD Post reply Subject: Facebook Portal Smart 10.1" Date: 27.05.2022 20:52:48 Name: Marko After 30 days use screen gone black nothing I can do, how to make to work? Post reply Subject: MY PORTAL Date: 20.05.2022 20:20:37 Name: MARILYN GRAY when i got my portal it worked fine. now after a few months, i cannot get into my portal to do anything. i need HELP Post reply Subject: portal remote Date: 17.05.2022 17:17:04 Name: Stacey Edling I have replaced batteries and still get no response from the remote Post reply Subject: Facebook Portal User Manual Date: 28.03.2022 01:31:13 Name: Sylvia Johnson How can I get a Facebook Portal User Manual? Post reply Subject: Remote controll Date: 19.02.2022 11:55:26 Name: Lynda Gregory Remote won't connect and have replaced with new batteries Post reply Subject: User manual. Date: 08.02.2022 05:37:26 Name: Barbara Roberts I to have hunted on google also for a user manual.no luck ones that are sold only have basics. I'm 80 .if anyone knows how to get a complete user guide please let me know Post reply Subject: User manual. Date: 08.02.2022 05:37:25 Name: Barbara Roberts I to have hunted on google also for a user manual.no luck ones that are sold only have basics. I'm 80 .if anyone knows how to get a complete user guide please let me know Post reply Subject: Portal name Date: 31.01.2022 03:25:38 Name: R Cardenas I can't get past giving my portal a name. The screen says something went wrong and the portal name is not saved. The name has 10 letters and 1number.HELP Post reply Subject: Query Date: 14.01.2022 18:10:19 Name: David Langley Ny Portal is set up correctly and when trying to connect with a family members portal rungs their mobile instead of getting on the TV screen. If they connect with me the picture on my screen is condensed into a narrow frame instead of the whole screen. I was terminated by Portal Facebook help. Post reply Subject: Microphone Date: 05.01.2022 19:38:35 Name: Denise Rucker I can't turn off talk back mode everything I do it is said out loud everything to when I type a letter or if I go back it reads it a loud so please tell me how to enable this Post reply Subject: Camera and microphone Date: 04.01.2022 16:30:26 Name: Judy Loya I used the Portal Go for about a week without a problem. Now it says the microphone and camera are not one. How do I turn them on? Post reply Subject: password Date: 17.12.2021 13:24:25 Name: Valerie Robson How to reset password Post reply Subject: how to remove a defect on camera lens OR replace lens? Date: 03.12.2021 17:10:49 Name: Alan Winner I have tried cleaning smudge on center of lens. Nothing works. Can this be serviced and/or replaced? Post reply Subject: Where is my settings menu! Date: 21.10.2021 21:56:03 Name: Jean Moore-Vollmer I need to connect to a different wi-fi connection and can’t access my settings menu. HELP! Post reply Subject: face book portal user manual Date: 22.07.2021 02:36:43 Name: ronald mcclure i need to download a user manual for the facebook portal system. please advise....mac Post reply Subject: Im an activity director and i use the facebook portal in the residents rooms. Date: 28.06.2021 15:47:51 Name: Virginia k Borgstedt I've had a resident pass away and the portal is in her email and I can not get into it. Could you help? This is a community portal used for all residents but Im not able to use it because she set it up with her facebook and i have no idea her log in info. Post reply Subject: Portal Date: 26.06.2021 01:12:37 Name: Judy Miller All contact photos and picture when videoing are in negative effect. How can this be corrected? Post reply Subject: International Keyboard Issue Date: 12.06.2021 09:10:50 Name: Peter Neuman My portal tv is displaying an international keyboard. I selected English USA/Canada but the keyboard is all screwy. The "o" shows 8 to choose from, all with accents and I can't choose a regular "o" so I can't enter my Wi-Fi password. I even tried a factory reset.I even tried English UK, too no avail. The number 4 is also a mathematical tiny 4, like I'm writing an equation to the power of 4. What the heck? Post reply Subject: Facebook smart portal devices Date: 02.05.2021 22:17:40 Name: Laure Blanchard Green light is on but the people I call cannot see me on my portal, I can see them? Post reply Subject: HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Date: 28.04.2021 21:27:08 Name: sharon shuler Hi April 5th I requested a user manual for facebook portal WD50JM806-00285-02 10" portals alexa built in, i purchased 2 of these and one with the larger diplay. I need a copy in my hand to guide me or this money spent for these 3 items are wasted. emails i received do not help. what can you do for me to make this happen? Not everyone is computer savy. Thank you Sharon Shuler Post reply Subject: Portal and Starlink Date: 10.04.2021 16:30:17 Name: Maureen Simon We just installed starlink ... now our portal connection is unreliable. Picture and video go in and out. VERY annoying. Cannot seem to do 4-way chatting. Post reply Subject: Calling portal to portal Date: 23.03.2021 19:57:28 Name: Pam Cannot seem to video or receive videos to or from my portal even though I do have my WhatsApp open and wifi strength strong person on other portal also has WhatsApp open and strong wifi signal Post reply Subject: portal Date: 16.03.2021 15:49:12 Name: Catherine Kuzma How do I add a new contact to my Facebook portal? Post reply Subject: How do I set up Portal for a zoom meeting Date: 25.02.2021 19:42:58 Name: Mary Anne Jackson Zoom web page not helpful Post reply Subject: incomming calls Date: 20.02.2021 06:21:22 Name: Isabel I can call people on my portal but I can't receive calls I can't find out why? can someone help? Post reply Subject: contact Date: 16.02.2021 02:49:11 Name: janice ivany how do i add a new contact to my facebook portal? thank you Post reply Subject: Wifi not secure? Date: 14.02.2021 04:13:50 Name: Jeanni I purchased a portal for my sister she lives in an area that has shared wifi how can she connect it says her wifi is not secure? Please help so I can see her face :) Post reply Subject: Photos on portal plus Date: 04.02.2021 21:03:00 Name: Pam When portal is asleep, I have it displaying photos from my photos on my Apple 7plus but, it keeps displaying the same round of about 10 photos. How can I set it to shuffle out of all the photos? Post reply Subject: Turn on mic and video Date: 03.02.2021 14:43:50 Name: debi Tuttle I can't get my portal to respond. I do not have the mute icon showing. How can I get a portal manual? Thank you, Post reply Subject: Portal Connection Date: 01.02.2021 20:44:12 Name: David Hi, portal rings at my end when I'm calling somebody but they do not get any notification that I'm calling them. Post reply Subject: Operating manual Date: 30.01.2021 16:47:22 Name: Chris Badgio How can I obtain a user manual for Portal model number B81AA1WUS I went to portal.facebook.com/user guide and cannot find how do get the guide to download Post reply Subject: Camera and microphone Date: 28.01.2021 16:07:30 Name: Linda Adams Mine is 1st. The red button won’t turn off so the camera & Mic will not unmute. This model has only and on-off button and volume buttons. I unplugged and replugged the device. How do I get the camera & mic back on? Post reply Subject: Confirm login to send Date: 25.01.2021 17:44:46 Name: Simon I HAVE JUST TRIED TO VIDEO SOMEONE ON MY PORTAL AND THEY DIDNT ANSWER. IT SAYS I COULD LEAVE A VIDEO MESSAGE SO I I DID THAT. IT THEN SENT ME A CODE WHICH IT SAYS I HAD TO ENTER INTO MY MOBILE TO CONFIRM HOW AND WHERE DO I DO THIS PLEASE. MANY THANKS Post reply Subject: Face doesn't fully open when talking to someone. Date: 18.01.2021 05:02:00 Name: Sally A. Griffin The face of the portalmini doesn't fully open when talking to someone.It does open when old pictures come up or when idle. Very frustating! Can you help? I don't have a manual. I am connected to facebook. Post reply Subject: portal manual Date: 08.01.2021 01:14:09 Name: Connie J. Hime Says it was uploaded, but I don't know where it is at, I am having trouble trying to video chat with friends on FB, keeps says I need to turn on microphone and camera, the portal camera is on as well as microphone, but not on FB, where is the darn thing so I can turn it on. Thanks so much. CH Post reply Post a new topic / query / comment: Items marked with * are required. Your name *: E-mail : Subject *: Message *: Your email address will not be displayed. Do not forget to fill it in if you want to receive a reply to your enquiry/contribution. Processing of personal data in accordance with GDPR