User Manual for Fujitsu 3 Year ScanCare Extended Service On-Site Next Business Day Click to enlarge the picture
Contents of the user manual for the Fujitsu 3 Year ScanCare Extended Service
- Product category: Scanner Extended Warranties Fujitsu
- Brand: Fujitsu
- Description and content of package
- Technical information and basic settings
- Frequently asked questions – FAQ
- Troubleshooting (does not switch on, does not respond, error message, what do I do if...)
- Authorized service for Fujitsu Scanner Extended Warranties
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User manual for the Fujitsu 3 Year ScanCare Extended Service contain basic instructions
that need to be followed during installation and operation.
Before starting your appliance, the user manual should be read through carefully.
Follow all the safety instructions and warnings, and be guided by the given recommendations.
User manual is an integral part of any Fujitsu product,
and if it is sold or transferred, they should be handed over jointly with the product.
Following the instructions for use is an essential prerequisite for protecting
health and property during use, as well as recognition of liability on the part of the manufacturer
for possible defects should you make a warranty claim. Download an official Fujitsu user manual in which you will find instructions on how to install, use, maintain and service your product.
And do not forget – unsuitable use of a Fujitsu product will considerably shorten its lifespan!
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Product description The Fujitsu 3 Year ScanCare Extended Service Onsite Next Business Day is Fujitsu's premium service plan for your fi-5900C Sheet-Fed Scanner. Service includes 3 preventive maintenance schedules per year, consumables, training, parts, and labor, and travel expenses. A multi-kit is included which comes with 5 pad assemblies, 5 pick rollers, 5 brake rollers, 2 diselectric brushes, and 3 cleaning kits. The mid-volume cleaning kit includes an F1 cleaner, cleaning sheets, cleaning cloth, cleaning swabs and instructions. - On-site Service
- On-site repair service includes spare parts, labor and travel for verified hardware failures. Select Next Business Day (NBD), 4-hour or 24/7 Response time (contract prices vary). Service is available across the United States, except certain Hawaiian Islands and areas of Alaska. On-site service is performed by a Fujitsu Authorized Field Service Engineer (FAFSE), either a Fujitsu employee or professionally trained Authorized Service Provider. Service will be provided between 8 a.m. and 5 p.m. local time, Monday through Friday (excluding holidays). On-site service outside the hours specified above may be available for rates and terms then in effect. Outside of PM events, on-site visits do not include preventative maintenance, maintenance training, consumables and cleaning materials, troubleshooting of software configuration, applications or set-up.
- Preventative Maintenance
- A FAFSE schedules an on-site visit to thoroughly clean and replace any necessary consumable parts from the pre-shipped ScanCare kit. Service will be provided during normal business hours at a time to be mutually agreed upon between the FAFSE and customer within 2 weeks of initiation.
- Consumables Kits
- Each ScanCare maintenance program includes automatic delivery of a consumable kit to the end user site.
Note: The Consumable kits provided during the contract term contains quantities of consumables required for cleaning and maintenance care of the product based on normal use. Should Customer require additional consumables, ScanAid kits may be purchased from a Fujitsu reseller, Fujitsu service sales or BuyFCPA.com. - User Training
- During the first Preventative Maintenance visit a FAFSE will come on-site to provide Customer with operator training on routine scanner maintenance, consumables replacement, scanner features and basic scanner operation and troubleshooting.
- Obtaining Service
- In the event of a hardware failure, Technical Assistance Center (TAC) will assist the Customer in resolving the problem over the telephone. Customer must provide TAC with the product model number, part number, serial number and a description of the problem. Customer may be asked to run some simple, self-diagnostic tests and report the resulting status and error code messages. This will assist TAC in determining if the problem is the scanner or another component of Customer's system and if the problem can be resolved over the telephone. After TAC verifies a hardware problem, a service call will be initiated. A service technician will be dispatched to the product location to perform repair service if there are no security, safety or physical requirements that would restrict the service technician's access to the product.
- Response Time - Next Business Day
- A FAFSE will arrive onsite by the end of the next business day following the TAC verified hardware failure.
- Warranty
- Fujitsu warrants that all services will be performed in a professional manner. See Fujitsu Service Terms and Conditions.
- Services Not Covered
- Service does not include the following:
Electrical work external to the product, repair or replacement of product or increased service time required due to casualty, accident, damage, acts of God, transportation, missing parts, neglect, misuse or abuse, operator error, failure of proper management or supervision, unsuitable physical operating environment, use of supplies or accessories not approved by FCPA or its Authorized Service Provider. - Service in connection with the installation, discontinuance or removal of the product.
- Any service and/or parts replacement resulting from fraud, tampering, misuse or the uses of counterfeit components, assemblies or modules.
- Any service and/or parts replacement resulting from fraud, tampering, misuse or the uses of counterfeit components, assemblies or modules.
- Accessories or missing parts, supplies, consumables and expendable items, or problems caused by those items identified as being the user's responsibility in the Periodic Routine Maintenance chapter of the User's Manual, nor does it cover relocation services, systems engineering services, programming, reinstallation of user operating systems or applications software, reconstruction of date, operational procedures due to any sort of failure to implement the most current software releases.
Table of Contents
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