User manual
HP 3-Year One time Battery Replacement

User Manual for HP 3-Year One time Battery Replacement Service for Notebook Battery

• Product category: Extended Warranties HP
• Brand: HP
• Description and content of package
• Technical information and basic settings
• Frequently asked questions – FAQ
• Troubleshooting (does not switch on, does not respond, error message, what do I do if...)
• Authorized service for HP Extended Warranties

Product description

Service Features
• Remote Problem and Diagnosis and Technical Telephone Support: When experiencing a battery problem, the customer must first place a support call to HP. Prior to sending the replacement battery, HP may ask the customer to provide relevant information, start diagnostic tools, and perform other supporting activities on HP's request. Once HP has the relevant information, assistance will be provided to fulfill the delivery of a replacement battery
  One-Time Battery Replacement: If, in the judgment of HP, the battery meets the replacement criteria, HP will replace the battery with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects. The replacement battery is shipped by ground via a carrier or courier to the customer's location free of freight charges. The customer's requested ship-to location must not require HP to ship the replacement battery through international customs
  Standard Coverage Window: The coverage window specifies the time during which the described services are delivered. HP One Time Battery Replacement service is available between the hours of 8:00 a.m. and 5:00 p.m. local time, during HP standard business days, excluding HP holidays. Service requests received after 2:00 p.m. local time or outside the coverage window will be logged the next business day
  Disposition of Used Battery: HP will dispose of the used batteries appropriately. Customers must return the replaced battery to HP using the packaging and shipping materials sent with the replacement part
  Service Details:
  Choice of service levels to meet specific business needs
  Choose from pick-up and return through to Defective Media Retention and Accidental Damage
  Protection Next Business Day Onsite

Key Features

• Remote problem diagnosis and technical telephone support

• Timely battery replacement to improve personal productivity

• Simplified replacement process to reduce administrative activities

• One-time battery replacement

• Standard coverage window

• Environmentally responsible disposition of battery

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Technical parameters

HP UL558E Specs

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