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User Manual for HP 3-Year Pickup and Return Service with Hardware Support for Notebooks Click to enlarge the picture
Contents of the user manual for the HP 3-Year Pickup and Return Service
- Product category: Extended Warranties HP
- Brand: HP
- Description and content of package
- Technical information and basic settings
- Frequently asked questions – FAQ
- Troubleshooting (does not switch on, does not respond, error message, what do I do if...)
- Authorized service for HP Extended Warranties
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User manual for the HP 3-Year Pickup and Return Service contain basic instructions
that need to be followed during installation and operation.
Before starting your appliance, the user manual should be read through carefully.
Follow all the safety instructions and warnings, and be guided by the given recommendations.
User manual is an integral part of any HP product,
and if it is sold or transferred, they should be handed over jointly with the product.
Following the instructions for use is an essential prerequisite for protecting
health and property during use, as well as recognition of liability on the part of the manufacturer
for possible defects should you make a warranty claim. Download an official HP user manual in which you will find instructions on how to install, use, maintain and service your product.
And do not forget – unsuitable use of a HP product will considerably shorten its lifespan!
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Product description The 3-Year Pickup and Return Service with Hardware Support for Notebooks offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible in-warranty products at an HP-designated repair center. This service includes pickup, offsite repair, materials and parts, and return shipping costs.
Travel to U.S. sites located within 200 miles of an HP designated support hub, or Canadian sites within 100 miles, is provided at no additional charge. If the site is located farther than that from the HP designated support hub, response times will be adjusted and additional travel charges may apply. Service is available during the coverage window, 9 hours per day, between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday, excluding HP holidays. Repairs are generally completed within 3 to 7 business days. Products Covered by This HP Care Pack Service - HP Elite x2 1011 (1/1/0 Warranty)
- HP 1012 Tablet (1/1/0 Warranty)
- HP Pro Tablet x2 612 (1/1/0 Warranty)
- HP Elitebook 1xxx (1/1/0 Warranty)
- HP Elitebook 7xx/8xx Series (1/1/0 Warranty)
- HP ZBook Mobile WS Series (1/1/0 Warranty)
- HP EliteBook Folio 9xxxm Series (1/1/0 Warranty)
- HP Global Specials 2xxxp/8xxxp No Modem / 9xx/9xxxm WKIT / 8xx No FPR / 810 No BT
- HP Global Specials HP ProBook 6xxxb No Modem / 6xx No FPR
- HP ProBook 6xx Series (1/1/0 Warranty)
- HP Spectre Pro x360 Convertible Series (1/1/0 Warranty)
- HP ZBook x2 Mobile WS Series (1/1/0 Warranty)
- 2740p / 2760p Series (1/1/0 Warranty)
- 6360b / 6460b / 6465b / 6560b / 6565b Series (1/1/0 Warranty)
- 6440b / 6540b / 6450b / 6550b Series (1/1/0 Warranty)
- HP 810 G1, G2, and G3 Series (1/1/0 Warranty)
- HP Elitebook 7xx G1, G2, and G3 Series (1/1/0 Warranty)
- HP Elitebook 8xx G1 and G2 Series (1/1/0 Warranty)
Benefits - Door-to-Door Service
- HP provides door-to-door service that includes pickup, repair of the defective product, and return of the operational product
- Reduce Your Costs
- For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support
- Get High-Quality Support
- HP's expert technicians have the tools and resources to repair your equipment properly
Features - Remote problem diagnosis and telephone support
- 3-5 business day offsite repair
Table of Contents
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