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User Manual for HP UF239E 5-Year Next Business Day Onsite Accidental Damage Protection Click to enlarge the picture
Contents of the user manual for the HP UF239E 5-Year Next Business Day
- Product category: Extended Warranties HP
- Brand: HP
- Description and content of package
- Technical information and basic settings
- Frequently asked questions – FAQ
- Troubleshooting (does not switch on, does not respond, error message, what do I do if...)
- Authorized service for HP Extended Warranties
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User manual for the HP UF239E 5-Year Next Business Day contain basic instructions
that need to be followed during installation and operation.
Before starting your appliance, the user manual should be read through carefully.
Follow all the safety instructions and warnings, and be guided by the given recommendations.
User manual is an integral part of any HP product,
and if it is sold or transferred, they should be handed over jointly with the product.
Following the instructions for use is an essential prerequisite for protecting
health and property during use, as well as recognition of liability on the part of the manufacturer
for possible defects should you make a warranty claim. Download an official HP user manual in which you will find instructions on how to install, use, maintain and service your product.
And do not forget – unsuitable use of a HP product will considerably shorten its lifespan!
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Product description The UF239E 5-Year Next Business Day Onsite Accidental Damage Protection from HP for your HP workstations provides high quality remote assistance and onsite support for your covered hardware, helping you improve product uptime. You have the flexibility to choose between different service features and service-level options to address your specific needs. Service level options with call-to-repair times provide IT managers with support specialists, who will quickly begin troubleshooting the system to help return the hardware to operating condition, within a specified time-frame. - Remote Problem Diagnosis and Support
- HP will work during the coverage window to isolate the hardware incident and to remotely troubleshoot, remedy, and resolve the incident with the customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support solutions to access covered products, or HP may use other means available to facilitate remote incident resolution. HP will provide telephone assistance for the installation of customer-installable firmware and customer self-repair (CSR) parts during the service coverage window. Incidents with covered hardware can be reported to HP via telephone or Web portal 24 hours a day, 7 days a week.
- Onsite Hardware Support
- For hardware incidents that cannot, in HP's judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition.
- Replacement Parts and Materials
- HP will provide HP-supported replacement parts and materials necessary to maintain the covered hardware product in operating condition.
- Coverage Window
- The coverage window specifies the time during which the described services are delivered onsite or remotely. 1
Please Note: Contact a local HP sales office for detailed information on service availability. close - Onsite Response Time for Hardware Support
- For incidents with covered hardware that cannot be resolved remotely, HP will use commercially reasonable efforts to respond onsite within the specified onsite response time. 2
Please Note: Contact a local HP sales office for detailed information on service availability. close - Access to Electronic Support Information and Services
- As part of this service, HP provides access to certain commercially available electronic and Web-based tools. A Web-based tool is used for submitting questions directly to HP. The tool helps to resolve problems quickly with a pre-qualification process that routes the support or service request to the resource qualified to answer the question. The tool also allows the status of each support or service request submitted to be viewed, including cases submitted by telephone. 3
Please Note: Search of HP and third-party hosted knowledge databases for certain third-party products in order to retrieve product information, get answers to support questions, and participate in support forums. This service may be limited by third-party access restrictions. close - HP Electronic Remote Support Solution
- For eligible products, the HP electronic remote support solution provides robust troubleshooting and repair capabilities. It can include remote system access solutions and may offer a convenient central point of administration and an enterprise view of open incidents and history.
Table of Contents
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Technical parametersHP UF239E Specs | Service & Support | Maintenance | | Service Characteristic | Parts & Labor | | Service Details | Coverage includes parts and labor
Standard business hour coverage
Remote problem diagnosis & support | | Service Description | 9 to 5 Next Business Day | | Service Duration | 5-Years | | Service Response Time | Next Business Day | | Compatibility | HP Business Desktops
HP ProDesk 600 Desktop PC series
HP ProDesk 600 G1 Desktop mini PC
HP Workstations
HP Z400 Workstation series
HP Z420 Workstation
HP Z600 Workstation series
HP Z600 Workstation
HP Z620 Workstation
HP Z620 Workstation (ENERGY STAR)
HP Z800 Workstation series
HP Z800 Workstation
HP Z820 Workstation
HP Z820 Workstation (ENERGY STAR)
HP Z840 Workstation
HP Z840 Workstation (ENERGY STAR) | | Service Location | On-site |
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