User Manual for Lenovo 3-Year Onsite Warranty Extension with Accidental Damage Protection, Keep Your Drive & Premier Support Click to enlarge the picture
Contents of the user manual for the Lenovo 3-Year Onsite Warranty Extension with
- Product category: Extended Warranties Lenovo
- Brand: Lenovo
- Description and content of package
- Technical information and basic settings
- Frequently asked questions – FAQ
- Troubleshooting (does not switch on, does not respond, error message, what do I do if...)
- Authorized service for Lenovo Extended Warranties
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User manual for the Lenovo 3-Year Onsite Warranty Extension with contain basic instructions
that need to be followed during installation and operation.
Before starting your appliance, the user manual should be read through carefully.
Follow all the safety instructions and warnings, and be guided by the given recommendations.
User manual is an integral part of any Lenovo product,
and if it is sold or transferred, they should be handed over jointly with the product.
Following the instructions for use is an essential prerequisite for protecting
health and property during use, as well as recognition of liability on the part of the manufacturer
for possible defects should you make a warranty claim. Download an official Lenovo user manual in which you will find instructions on how to install, use, maintain and service your product.
And do not forget – unsuitable use of a Lenovo product will considerably shorten its lifespan!
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Product description The Lenovo 3-Year Onsite Warranty extends your standard warranty and provides accidental damage protection for select Lenovo notebooks. It includes phone access support and covers labor and parts. When issues cannot be resolved over the phone, or with a replacement unit, Lenovo will send a certified technician to attempt a repair at your location with no shipping involved. On-site service is only available in metropolitan areas and during Lenovo's normal in-country business hours. Contacting Lenovo after 4:00pm local time requires an additional day for service to be scheduled. Next business day service is not guaranteed. Lenovo's Accidental Damage Protection covers a laptop from drops, spills, electrical surges, or failure of its integrated screen. Qualified Lenovo parts are used to make the repairs. If a repair cannot be made, the system will be replaced at no additional charge. Lenovo's Premier Support enables increased efficiency for in-house IT, SMBs, and Business Partners by providing direct tech-to-tech support with extended hours with a focus on advanced, unscripted troubleshooting through a single point of contact for end-to-end case management. With comprehensive hardware and software support, Premier Support prioritizes onsite and parts response and provides you with access to onshore Technical Account Managers. You'll bypass basic troubleshooting for faster first-time fix rates and responses. Under the terms of the Lenovo Limited Warranty Extension, when Lenovo replaces a defective drive, it becomes the property of Lenovo. Keep Your Drive enables you to maintain custody of your data, eliminating the need to track failed hard drives in transit and eliminating associated paperwork. Keep Your Drive covers multiple drives and failures, so data within individual PCs and Servers remains protected. - Type
- Extended service agreement
- Service Included
- Parts and labor
- Location
- Onsite within the United States or Canada
- Compatibility
- ThinkPad L460, L560, L570, T460, T460s, T460p, T560, T470, T470s, T470p, T570, X260, X270, E450, and E550
Table of Contents
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Technical parametersLenovo 5PS0N73186 Specs | Warranty Length | Limited 3-Year Warranty | | Warranty Type | Extended | | Start Date | End of Manufacturer Warranty |
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