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User Manual for Lenovo 3-Year Premier Support for ThinkPad, Yoga & X1 Series Laptops Click to enlarge the picture
Contents of the user manual for the Lenovo 3-Year Premier Support for ThinkPad,
- Product category: Extended Warranties Lenovo
- Brand: Lenovo
- Description and content of package
- Technical information and basic settings
- Frequently asked questions – FAQ
- Troubleshooting (does not switch on, does not respond, error message, what do I do if...)
- Authorized service for Lenovo Extended Warranties
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User manual for the Lenovo 3-Year Premier Support for ThinkPad, contain basic instructions
that need to be followed during installation and operation.
Before starting your appliance, the user manual should be read through carefully.
Follow all the safety instructions and warnings, and be guided by the given recommendations.
User manual is an integral part of any Lenovo product,
and if it is sold or transferred, they should be handed over jointly with the product.
Following the instructions for use is an essential prerequisite for protecting
health and property during use, as well as recognition of liability on the part of the manufacturer
for possible defects should you make a warranty claim. Download an official Lenovo user manual in which you will find instructions on how to install, use, maintain and service your product.
And do not forget – unsuitable use of a Lenovo product will considerably shorten its lifespan!
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Product description This 3-Year Premier Support from Lenovo is designed to be a stackable helpdesk that extends your base warranty and provides Premier Support for select Lenovo laptops within Australia and New Zealand. However, the warranty terms must match and be tied with Onsite Delivery. It includes phone access support and covers labor and parts.
When issues cannot be resolved over the phone, or with a replacement unit, Lenovo will send a certified technician to attempt a repair at your location with no shipping involved. On-site service is only available in metropolitan areas and during Lenovo's normal in-country business hours. Contacting Lenovo after 4:00 p.m. local time requires an additional day for service to be scheduled, thus next business day service is not guaranteed.
Lenovo's Premier Support enables increased efficiency for in-house IT, SMBs, and Business Partners by providing direct tech-to-tech support with extended hours with a focus on advanced, unscripted troubleshooting through a single point of contact for end-to-end case management. With comprehensive hardware and software support, Premier Support prioritizes onsite and parts response and provides you with access to onshore Technical Account Managers. You'll bypass basic troubleshooting for faster first time fix rates and responses. - Premier Support Center
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- This warranty provides a dedicated phone number to the Australian or New Zealand headquarters from Monday to Friday between the hours of 7 a.m. and 8 p.m
- This warranty provides single point of contact for simplified end-to-end case management
- Comprehensive hardware and Original Manufacturer (OEM) software support
- Technical Account Managers (TAMs)
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- Access to technical account managers for a proactive relationship and escalation management
- Personalized recommendations for your business
- Robust quarterly reporting
- VIP Treatment
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- No waiting in line
- Provides next-business-day onsite labor and parts prioritization
- Type
- Extended service agreement
- Full Contract Period
- 3 years
- Covered Configurations
- Systems with 3 years on-site warranty
- Designed For
- Lenovo ThinkPad P1 20MD, 20ME; Lenovo ThinkPad P40 Yoga 20GQ, 20GR; Lenovo ThinkPad P50 20EN, 20EQ; Lenovo ThinkPad P50s 20FK, 20FL; Lenovo ThinkPad P51 20HH, 20HJ, 20MM, 20MN; Lenovo ThinkPad P51s 20HB, 20HC, 20JY, 20K0; Lenovo ThinkPad P52 20M9, 20MA; Lenovo ThinkPad P52s 20LB, 20LC; Lenovo ThinkPad P70 20ER, 20ES; Lenovo ThinkPad P71 20HK, 20HL; Lenovo ThinkPad P72 20MB, 20MC; Lenovo ThinkPad X1 Carbon (2nd Gen) 20A7, 20A8; Lenovo ThinkPad X1 Carbon (3rd Gen) 20BS, 20BT; Lenovo ThinkPad X1 Carbon (4th Gen) 20FB, 20FC; Lenovo ThinkPad X1 Carbon (5th Gen) 20HQ, 20HR, 20K3, 20K4; Lenovo ThinkPad X1 Carbon (6th Gen) 20KG, 20KH; Lenovo ThinkPad X1 Extreme 20MF, 20MG; Lenovo ThinkPad X1 Tablet (1st Gen) 20GG, 20GH; Lenovo ThinkPad X1 Tablet (2nd Gen) 20JB, 20JC; Lenovo ThinkPad X1 Tablet (3rd Gen) 20KJ, 20KK; Lenovo ThinkPad X1 Yoga (1st Gen) 20FQ, 20FR; Lenovo ThinkPad X1 Yoga (2nd Gen) 20JD, 20JE, 20JF, 20JG; Lenovo ThinkPad X1 Yoga (3rd Gen) 20LD, 20LE, 20LF, 20LG; Lenovo ThinkPad X380 Yoga 20LH, 20LJ; Lenovo ThinkPad Yoga 20C0, 20CD; Lenovo ThinkPad Yoga 12 20DK, 20DL; Lenovo ThinkPad Yoga 14 20DM, 20FY; Lenovo ThinkPad Yoga 15 20DQ, 20DR; Lenovo ThinkPad Yoga 260 20FD, 20FE, 20FS, 20FT, 20GS, 20GT; Lenovo ThinkPad Yoga 370 20JH, 20JJ; Lenovo ThinkPad Yoga 460 20EL, 20EM
Table of Contents
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Technical parametersLenovo 5WS0M90348 Specs | Warranty Length | Limited 3-Year Warranty | | Warranty Type | Extended | | Start Date | End of Manufacturer Warranty |
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