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User Manual for Milestone MSTSSIP20 Technical Support: Standard Incident Pack Click to enlarge the picture
Contents of the user manual for the Milestone MSTSSIP20 Technical Support: Standard Incident
- Product category: Recording Accessories Milestone
- Brand: Milestone
- Description and content of package
- Technical information and basic settings
- Frequently asked questions – FAQ
- Troubleshooting (does not switch on, does not respond, error message, what do I do if...)
- Authorized service for Milestone Recording Accessories
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User manual for the Milestone MSTSSIP20 Technical Support: Standard Incident contain basic instructions
that need to be followed during installation and operation.
Before starting your appliance, the user manual should be read through carefully.
Follow all the safety instructions and warnings, and be guided by the given recommendations.
User manual is an integral part of any Milestone product,
and if it is sold or transferred, they should be handed over jointly with the product.
Following the instructions for use is an essential prerequisite for protecting
health and property during use, as well as recognition of liability on the part of the manufacturer
for possible defects should you make a warranty claim. Download an official Milestone user manual in which you will find instructions on how to install, use, maintain and service your product.
And do not forget – unsuitable use of a Milestone product will considerably shorten its lifespan!
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Product description The Milestone MSTSSIP20 Standard Incident Technical Support Service provides committed response times and priority queuing during Milestone business hours for up to 20 incidents. Access to the services is organized using an incident-based (ticketing) system. One ticket is used for one specific incident. By using a ticket rather than charging for hours used, it is easier to predict the cost without having to make allowance for extra charges when an issue inadvertently takes more effort to resolve. The incident-based approach is easy to maintain and track, and provides better flexibility/value for partners. Incident packs can also be easily bundled into a partner-specific service plan for better return-on-investment (ROI).The standard pack provides partners with a flexible and cost-effective approach for submitting technical support incidents via phone or a Web form during Milestone business hours. Here, partners only pay for what they need and the SIP is backed by a broad range of benefits that are not provided with conventional free technical support. Note: The service provides support during Milestone's normal business hours only. Additionally, as this item requires the prior purchase of Milestone software, a customer service representative will contact the purchaser to confirm the serial license codes of the required software. - Priority queuing and committed response times
- Access to the Milestone managed technical support forum
- Partners and Milestone support engineers can interact, share tips, help resolve issues, and develop product knowledge on the forum
Table of Contents
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