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User Manual for NewTek 4-Hour Professional Services Plan Click to enlarge the picture
Contents of the user manual for the NewTek 4-Hour Professional Services Plan
- Product category: Switcher Accessories NewTek
- Brand: NewTek
- Description and content of package
- Technical information and basic settings
- Frequently asked questions – FAQ
- Troubleshooting (does not switch on, does not respond, error message, what do I do if...)
- Authorized service for NewTek Switcher Accessories
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User manual for the NewTek 4-Hour Professional Services Plan contain basic instructions
that need to be followed during installation and operation.
Before starting your appliance, the user manual should be read through carefully.
Follow all the safety instructions and warnings, and be guided by the given recommendations.
User manual is an integral part of any NewTek product,
and if it is sold or transferred, they should be handed over jointly with the product.
Following the instructions for use is an essential prerequisite for protecting
health and property during use, as well as recognition of liability on the part of the manufacturer
for possible defects should you make a warranty claim. Download an official NewTek user manual in which you will find instructions on how to install, use, maintain and service your product.
And do not forget – unsuitable use of a NewTek product will considerably shorten its lifespan!
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Product description This NewTek 4-Hour Professional Services Plan is a block purchase of hours for professional services related to your NewTek product. These services include product training, commissioning, workflow design and commissioning, installation oversight, interface customization, system automation, and solution support.
The support plan expires after two years, and a three-weeks' notice is required to arrange for the service. Please note that the service plan does not cover travel or travel-related expenses. - Commissioning
- Commissioning your NewTek product will help ensure performance before you go live. The Field Support Group will travel to your facility to verify that your product or products have been properly installed, configured, and connected. NewTek will check cabling, software versions, network configuration, and accessories. Travel and expenses are not included. A minimum of a 3-week notice is required.
- On-Site Training (Day)
- One-day (8 hours) operator training for NewTek products that are installed at the facility. Training to be completed by a NewTek Authorized Trainer as per a predetermined training plan. Maximum of three trainees. Travel and expenses are not included. A minimum of a 3-week notice is required.
- On-Site Training (Half-Day)
- Half-day (4 hours) operator training add-on for NewTek products that are installed at the facility. Training to be completed by a NewTek Authorized Trainer as per a predetermined training plan. Maximum of three trainees. Travel and expenses are not included. A minimum of a 3-week notice is required.
Table of Contents
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