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User Manual for Promise Technology 1-Year Promise ServicePlus Onsite Parts Replacement Warranty Click to enlarge the picture
Contents of the user manual for the Promise Technology 1-Year Promise ServicePlus Onsite
- Product category: NAS Warranties Promise Technology
- Brand: Promise Technology
- Description and content of package
- Technical information and basic settings
- Frequently asked questions – FAQ
- Troubleshooting (does not switch on, does not respond, error message, what do I do if...)
- Authorized service for Promise Technology NAS Warranties
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User manual for the Promise Technology 1-Year Promise ServicePlus Onsite contain basic instructions
that need to be followed during installation and operation.
Before starting your appliance, the user manual should be read through carefully.
Follow all the safety instructions and warnings, and be guided by the given recommendations.
User manual is an integral part of any Promise Technology product,
and if it is sold or transferred, they should be handed over jointly with the product.
Following the instructions for use is an essential prerequisite for protecting
health and property during use, as well as recognition of liability on the part of the manufacturer
for possible defects should you make a warranty claim. Download an official Promise Technology user manual in which you will find instructions on how to install, use, maintain and service your product.
And do not forget – unsuitable use of a Promise Technology product will considerably shorten its lifespan!
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Product description The 1 Year Promise ServicePlus Onsite Parts Replacement Warranty from Promise Technology is an upgrade to VTrak's 3-year limited advance replacement warranty, adding a rapid response onsite hardware parts replacement service. This service is available 24-hours-a-day, seven-days-a-week for the entire warranty period. The Promise ServicePlus plan is available for both fully-configured systems sold through Apple authorized channels as well as Windows and Linux qualified systems sold through Promise authorized channels.
The Promise ServicePlus plan features rapid dispatch and installation of critical replacement components. VTrak storage administrators are backed by full 24-hours-a-day, seven-days-a-week on-site component replacement. In conjunction with Promise's 3-year standard limited warranty on the hardware and the 24x7 technical support help line, this plan assures you support to minimize downtime. Average response time can be fast as four hours in most major metropolitan areas after failure verification.
ServicePlus is available for VTrak models with Apple part numbers in US, Canada and EMEA.Currently there is no ServicePlus coverage in EMEA for VTrak models designed for Windows and Linux and sold through Promise authorized channels. - Promise ServicePlus Supported Models
- TV270VC/A - VTrak E-Class -4 TB Raw Capacity 4 x 1 TB SATA drives single controller
TV272VC/A - VTrak E-Class -8 TB Raw Capacity 8 x 1 TB SATA drives
TV299VC/A - VTrak E-Class -16 TB Raw Capacity 16 x 1 TB SATA drives
TV271VC/A - VTrak E-Class - 7.2 TB Raw Capacity 16 x 450 GB SAS drives
TV274/A - VTrak J Class -16 TB Raw Capacity 16 x 1 TB SATA drives
TV275/A - VTrak J-Class - 7.2 TB Raw Capacity 16 x 450 GB SAS drives
TQ809LL/A - VTrak E-Class -6 TB Raw Capacity 8 x 750 GB SATA drives
TQ810LL/A - VTrak E-Class -12 TB Raw Capacity 16 x 750 GB SATA drives
TQ811LL/A - VTrak E-Class - 4.8 TB Raw Capacity 16 x 300 GB SAS drives
TQ812LL/A - VTrak J Class -12 TB Raw Capacity 16 x 750 GB SATA drives
TQ813LL/A - VTrak J-Class - 4.8 TB Raw Capacity 16 x 300 GB SAS drives
VTM610i - 3U/16-bayiSCSI to SATA RAID (single) for Window/Linux, no hard drives
VTE610sD/ VTE610sS - 3U/16-Bay SAS to SAS/SATA RAID (dual/single) for Window/Linux, no hard drives
VTE610fD / VTE610fS - 3U/16-Bay FC to SAS/SATA RAID (dual/single) for Window/Linux, no hard drives
VTJ610sD/ VTJ610sS - 3U/16-Bay SAS/SATA JBOD (dual/single) for Window/Linux, no hard drives
VTJ630sD/ VTJ630sS - 3U/16-Bay 6G SAS to SAS/SATA JBOD (dual/single) for Windows/Linux, no hard drives
VTJ830sD/ VTJ830sS - 4U/24-Bay 6G SAS to SAS/SATA JBOD (dual/single) for Windows/Linux, no hard drives - Hardware Coverage
- The Promise ServicePlus onsite service plan covers all of the field-replaceable hardware components delivered with VTrak E-Class subsystems and J-Class expansion chassis sold through Apple and Promise sales channels.
• Covers VTrak products while under the 3-year limited warranty
• Available for purchase within the 90-days of VTrak purchase
• Covers all FRUs
- Complete drive modules: this includes the tray, hard drive, and mux board if SATA
- Drive trays (Promise part numbers)
- Mux boards (Promise part numbers)
- RAID controller and I/O modules
- Power-supply modules
- Blower modules
• On-site service personnel will install part and retrieve failed component
Components are shipped in the VTrak factory package; Apple-authorized products include fully integrated and tested drive modules. Promise channel products are distributed without hard drives, therefore ServicePlus only covers the mechanical drive tray and mux boards that are used with SATA drives - Easy Activation
- Simple instructions allow subscribers to register their service either online or over the phone. Thereafter, subscribers can track the status of their coverage and warranty through the Promise website
Table of Contents
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