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User Manual for Promise Technology 2 Year Extended Warranty PROMISE ServicePlus Plan Click to enlarge the picture
Contents of the user manual for the Promise Technology 2 Year Extended Warranty
- Product category: Hard Drive Array Accessories Promise Technology
- Brand: Promise Technology
- Description and content of package
- Technical information and basic settings
- Frequently asked questions – FAQ
- Troubleshooting (does not switch on, does not respond, error message, what do I do if...)
- Authorized service for Promise Technology Hard Drive Array Accessories
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User manual for the Promise Technology 2 Year Extended Warranty contain basic instructions
that need to be followed during installation and operation.
Before starting your appliance, the user manual should be read through carefully.
Follow all the safety instructions and warnings, and be guided by the given recommendations.
User manual is an integral part of any Promise Technology product,
and if it is sold or transferred, they should be handed over jointly with the product.
Following the instructions for use is an essential prerequisite for protecting
health and property during use, as well as recognition of liability on the part of the manufacturer
for possible defects should you make a warranty claim. Download an official Promise Technology user manual in which you will find instructions on how to install, use, maintain and service your product.
And do not forget – unsuitable use of a Promise Technology product will considerably shorten its lifespan!
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Product description The Promise Technology 2 Year Extended Warranty + PROMISE ServicePlus Plan (Next Business Day) provides you with a 2 year extended warranty that includes the PROMISE ServicePlus Plan. Also called PSP, this service offers replacement coverage for defective parts that can be replaced in the field without requiring the unit to be returned to the factory. Covered parts include drive modules, RAID controllers, and power supplies.
This warranty service is for a period of 2 years beyond the original 3 year warranty included standard with the item, for a total of 5 years of warranty coverage. Replacements are done by onsite service personnel who will also haul away the defective components for you. This service is available 24-hours a day, seven days a week for the entire warranty period. - Covers VTrak product while under warranty period
- Available for purchase within 90 days of VTrak purchase
- Covers all FRUs:
•Complete drive modules: this includes tray, hard drive and mux board if SATA
•Drive trays (PROMISE part numbers)
•Mux boards (PROMISE part numbers)
•RAID controller and I/O modules
•Power supply modules
•Blower modules - Onsite service personnel will install part and retrieve failed component
Table of Contents
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