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User Manual for Promise Technology 2-Year Extended Warranty & PSP NBD for VTrak Jx30 & Jx10 Series Expansion Chassis Click to enlarge the picture
Contents of the user manual for the Promise Technology 2-Year Extended Warranty &
- Product category: Hard Drive Array Accessories Promise Technology
- Brand: Promise Technology
- Description and content of package
- Technical information and basic settings
- Frequently asked questions – FAQ
- Troubleshooting (does not switch on, does not respond, error message, what do I do if...)
- Authorized service for Promise Technology Hard Drive Array Accessories
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User manual for the Promise Technology 2-Year Extended Warranty & contain basic instructions
that need to be followed during installation and operation.
Before starting your appliance, the user manual should be read through carefully.
Follow all the safety instructions and warnings, and be guided by the given recommendations.
User manual is an integral part of any Promise Technology product,
and if it is sold or transferred, they should be handed over jointly with the product.
Following the instructions for use is an essential prerequisite for protecting
health and property during use, as well as recognition of liability on the part of the manufacturer
for possible defects should you make a warranty claim. Download an official Promise Technology user manual in which you will find instructions on how to install, use, maintain and service your product.
And do not forget – unsuitable use of a Promise Technology product will considerably shorten its lifespan!
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Product description The 2-Year Extended Warranty & PSP NBD from PROMISE Technology is an upgrade to VTrak's 3-Year limited advance replacement warranty that adds a rapid response onsite hardware parts replacement service. It offers a total warranty coverage of 5 years with an on-site response time on VTrak Jx30 Series expansion chassis (With PROMISE hard drives) and VTrak Jx10 Series (Does not include HDDs) expansion chassis. This service is available 24 hours a day and 7 days a week for the entire warranty period.The PROMISE ServicePlus plan is available for both the fully configured systems that are sold through Apple authorized channels as well as Windows and Linux qualified systems sold through PROMISE authorized channels (ServicePlus is available for VTrak models with Apple part numbers in US, Canada, and EMEA. Currently, there is no ServicePlus coverage in EMEA for VTrak models designed for Windows and Linux and sold through PROMISE authorized channels).The PROMISE ServicePlus plan features the rapid dispatch and installation of critical replacement components. In conjunction with PROMISE's 3-year standard limited warranty on the hardware and the 24x7 Technical Support help line, this plan assures enhanced support to minimize downtime. The average response time can be as fast as 4 hours in most major metropolitan areas after failure verification. Table of Contents
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