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User Manual for Promise Technology 3-Year Promise ServicePlus Next Business Day Service for Vess J2000 Series JBOD with Drives Click to enlarge the picture
Contents of the user manual for the Promise Technology 3-Year Promise ServicePlus Next
- Product category: NAS Warranties Promise Technology
- Brand: Promise Technology
- Description and content of package
- Technical information and basic settings
- Frequently asked questions – FAQ
- Troubleshooting (does not switch on, does not respond, error message, what do I do if...)
- Authorized service for Promise Technology NAS Warranties
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User manual for the Promise Technology 3-Year Promise ServicePlus Next contain basic instructions
that need to be followed during installation and operation.
Before starting your appliance, the user manual should be read through carefully.
Follow all the safety instructions and warnings, and be guided by the given recommendations.
User manual is an integral part of any Promise Technology product,
and if it is sold or transferred, they should be handed over jointly with the product.
Following the instructions for use is an essential prerequisite for protecting
health and property during use, as well as recognition of liability on the part of the manufacturer
for possible defects should you make a warranty claim. Download an official Promise Technology user manual in which you will find instructions on how to install, use, maintain and service your product.
And do not forget – unsuitable use of a Promise Technology product will considerably shorten its lifespan!
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Product description The 3-Year Promise ServicePlus NBD Service for Vess J2000 Series JBOD with Drives from Promise Technology is a rapid-response on-site hardware parts replacement service. This service is available 24-hours-a-day, seven-days-a-week for the entire warranty period. The Promise ServicePlus plan is available for fully configured systems sold through Apple authorized channels, as well as Windows and Linux qualified systems sold through Promise authorized channels. The Promise ServicePlus plan features rapid dispatch and installation of critical replacement components. This plan assures you of support that can help minimize downtime. Average response time can be fast as four hours after failure verification, in most major metropolitan areas . - Hardware Coverage
- The Promise ServicePlus onsite service plan covers all of the field-replaceable hardware components delivered with VTrak E-Class subsystems and J-Class expansion chassis sold through Apple and Promise sales channels.
• Covers VTrak product while under 3-year limited warranty
• Available for purchase within 90-days of VTrak purchase
• Covers all FRUs:
- Complete drive modules: this includes the tray, hard drive and mux board if SATA
- Drive trays (Promise part numbers)
- Mux boards (Promise part numbers)
- RAID controller and I/O modules
- Power supply modules
- Blower modules
• On-site service personnel will retrieve the failed component and install the replacement part
Components are shipped in the VTrak factory package. Apple authorized products include fully integrated and tested drive modules. Promise Channel products are distributed without hard drives, therefore ServicePlus only covers the mechanical drive tray and mux boards that are used with SATA drives - Easy Activation
- Simple instructions allow subscribers to register their service either online or over the phone. Thereafter, subscribers can track the status of their coverage and warranty through the Promise website
UPC: 704118092017 Table of Contents
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