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User Manual for Promise Technology ServicePlus-NBD Service Plan for Vess J2000 Series JBOD with Drives Click to enlarge the picture
Contents of the user manual for the Promise Technology ServicePlus-NBD Service Plan for
- Product category: NAS Warranties Promise Technology
- Brand: Promise Technology
- Description and content of package
- Technical information and basic settings
- Frequently asked questions – FAQ
- Troubleshooting (does not switch on, does not respond, error message, what do I do if...)
- Authorized service for Promise Technology NAS Warranties
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User manual for the Promise Technology ServicePlus-NBD Service Plan for contain basic instructions
that need to be followed during installation and operation.
Before starting your appliance, the user manual should be read through carefully.
Follow all the safety instructions and warnings, and be guided by the given recommendations.
User manual is an integral part of any Promise Technology product,
and if it is sold or transferred, they should be handed over jointly with the product.
Following the instructions for use is an essential prerequisite for protecting
health and property during use, as well as recognition of liability on the part of the manufacturer
for possible defects should you make a warranty claim. Download an official Promise Technology user manual in which you will find instructions on how to install, use, maintain and service your product.
And do not forget – unsuitable use of a Promise Technology product will considerably shorten its lifespan!
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Product description The Promise Technology ServicePlus-NBD Service Plan for Vess J2000 Series JBOD with Drives provides an onsite hardware parts replacement service for an additional two years. It requires you to have an existing three-year ServicePlus-NBD Service Plan. This service is available 24-hours a day, seven days a week for the entire warranty period. The Promise ServicePlus plan is available for both fully configured systems sold through Apple authorized channels as well as Windows and Linux qualified systems sold through PROMISE authorized channels.
The Promise ServicePlus plan offers rapid dispatch and installation of critical replacement components. Storage administrators can rest easy knowing they are backed by an onsite component replacement service. In conjunction with Promise's standard Limited Warranty on the hardware and 24x7 Technical Support help line, this plan assures you the best available support to minimize downtime. Average response time can be as fast as four hours in most major metropolitan areas after failure verification. If you are outside the 4-hour support regions, you will receive Next Business Day (NBD) onsite support. This plan provides support for a system within the United States and Canada. - Hardware Coverage
- The Promise ServicePlus onsite service plan covers all of the field replaceable hardware components sold through Apple and Promise sales channels.
- Covers a Vess J2000 Series JBOD product while under a 3-year limited warranty
- Available for purchase within 90-days of purchase
- Covers all FRUs
Complete drive modules: this includes tray, hard drive, and mux board if SATA.
Drive trays (Promise part numbers)
Mux boards (Promise part numbers)
RAID controller and I/O modules
Power supply modules
Blower modules - Onsite service personnel will install part and retrieve failed component
UPC: 704118103713 Table of Contents
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