User manual
PTZOptics 20X Producer Plus Kit

User Manual for PTZOptics 20X Producer Plus Kit

• Product category: PTZ Cameras PTZOptics
• Brand: PTZOptics
• Description and content of package
• Technical information and basic settings
• Frequently asked questions – FAQ
• Troubleshooting (does not switch on, does not respond, error message, what do I do if...)
• Authorized service for PTZOptics PTZ Cameras

Product description

• 20x-SDI Gen2 Live Streaming Camera (Gray)
  • PTZOptics Producer Kit Setup Video
  This is the 20x-SDI Gen2 model of the PTZOptics lineup of advanced live streaming cameras, in gray, featuring a 3G-SDI output for connecting to switching equipment for broadcast conferencing. The Gen2 model is capable of 1080p60/50 recording (instead of a max of 30 fps), and streaming in H.265 and MJPEG in addition to H.264.
  
  This camera has a 4.4 - 88.5mm lens providing a 20x zoom range, allowing for effective close-focus and wide-angle shots to best suit both face-to-face and group meetings. It does well in low-light conditions owing to a fast f/1.8 - f/2.8 lens aperture and minimum illumination requirement of only 0.5 lux at f/1.8. On top of this, built-in wide dynamic range and 2D and 3D noise cancellation further enhance the conferencing experience. The camera, along with its entire family of 20x and 12x models, is completely open source so developers can customize everything as they prefer using simple HTML commands.
  
  In addition to the 3D-SDI output, the camera also has LAN, HDMI, and composite outputs, RS-232 input and output with daisy-chain capability, and an RS-485 port. The SDI, LAN, and HDMI outputs can be used simultaneously at the same resolution, which can be assigned via a dial on the rear. The composite output can only be used by itself and at 480i/576i resolution. The LAN output is capable of streaming two H.264 or two H.265 RTSP signals, one in HD and one in SD, or a single MJPEG signal, and allows for direct distribution to CDNs, streaming services, and other destinations using only the camera. There's also a 3.5mm audio input for embedding audio into an HDMI signal or LAN stream so you can deliver both audio and video to your destination. The LAN port can be used for streaming and control and also supports Power-over-Ethernet. As an alternative to direct streaming from the LAN port you can also connect external devices for more advanced conferencing. You'll also find a USB 2.0 port among all the connections, but this is strictly for firmware updates.
  
  The camera can be controlled via the LAN port over a network, ONVIF over a network, and RS-232 via VISCA commands. RS-232 control includes control from any NewTek TriCaster, including any of the TriCaster Mini models. Simply connect multiple cameras to the TriCaster using DB9 cables and operate all of them from its software. A TriCaster can also be used over IP control using third-party software.
  
  A large variety of software is supported, including most online meeting software, mobile apps for control over your network, and the advanced PTZOptics Network Control and VISCA Control applications.
  
  An included IR remote control lets you adjust many settings via an on-screen display, allowing you to set and call presets, and control up to four cameras. You can set up to 64 presets in the camera (and up to 255 via RS-232), with a preset accuracy of 0.1°, and you can call up to 10 presets using the remote. The camera can be used desktop-mounted or ceiling-mounted, using an optional PTZOptics ceiling-mount bracket.
  Key Features
  • • 3G-SDI output for connecting to professional switching equipment for broadcast conferencing
    • 1080p HD video at up to 60/50 fps
    • LAN, HDMI, and composite outputs, RS-232 input/output, RS-485 port
    • 3.5mm audio input for embedding audio into an HDMI signal or IP stream
    • H.264 and H.265 HD/SD dual-stream, or MJPEG single stream via LAN port
    • SDI, LAN, and HDMI ports are simultaneously live
    • Open source customizable via HTML commands
    • 4.4 - 88.5mm lens with 20x zoom range
    • 1/2.7" 2.1MP CMOS sensor
    • f/1.8 - f/2.8 lens aperture
    • 0.5 lux minimum illumination at f/1.8
    • Wide dynamic range
    • 2D and 3D noise cancellation
    • Control via LAN over a network, ONVIF over a network, and RS-232 via VISCA commands
    • Control multiple cameras from any NewTek TriCaster, directly from the TriCaster software
    • Set up to 64 presets (or up to 255 via RS-232), with a preset accuracy of 0.1°
    • Use desktop-mounted or ceiling-mounted using an optional bracket
  UPC: 737993158882
• HC-JOY-G2 Serial Controller Joystick with VISCA/Pelco-D/Pelco-P Protocol Protected by a metal housing, the HC-JOY-G2 Serial Controller Joystick with VISCA/Pelco-D/Pelco-P Protocol from HuddleCamHD is built to survive the daily production grind. It features a three-axis joystick that enables variable speed PTZ control. Supporting VISCA, Pelco-D, and Pelco-P protocols, the controller can be used to control a wide variety of cameras through its RS232, RS422, and RS485 interfaces.
  
  You can control up to 255 cameras from the controller, and it supports cable runs over 3900' with 24 gauge twisted pair cable. The controller incorporates an LCD screen for local information confirmation, as well as supporting OSD. You can control up to 255 cameras with up to 255 presets including iris, focus, home, and backlight compensation controls.
  • • Easy pan, tilt, and zoom camera controls
    • Use three dimensional joystick with "twist" for variable control of zoom
    • Support for R232, RS422, RS485, VISCA, Pelco-D, and Pelco-P protocol
    • Large LCD menu display
    • Key-press "BEEP" confirmation (optional - set on or off)
    • Pan, tilt, zoom, iris, and focus control
    • Variable speed control of pan, tilt, and zoom
    • Auto/manual focus and iris
    • Backlight compensation control
    • Cameras #1-4 Quick Key select buttons
    • Preset save, call, and clear
    • Real-time display of the current status
    • Short circuit and overcurrent protection
    • Automatic recovery program for the communication port(s)
  UPC: 737993159704
• MVi - Digital Audio Interface for Mac, PC, iPhone, iPod, iPad and Android The MVi from Shure is a single-channel, simple-to-use, digital interface for connecting microphones and instruments to Mac and Windows computers, as well as the range of iOS and Android devices. Simple and flexible, the unit features an XLR + 1/4" TS combo input jack for microphones and instruments, five DSP presets, and a touch panel that allows real-time access to volume, gain and mode selection functions. Phantom power for condenser microphones, appropriate cabling, and a rugged all-metal construction make for reliable digital recording wherever needed.
  • Connect any standard XLR microphone or 1/4" plug for guitar, bass or keyboard to any iOS device, Mac or PC for seamless audio capture
  • Five built-in DSP preset modes
  • Phantom power
  • Touch panel allows volume, gain and mode selection adjustments
  • Headphone output
  • Includes appropriate cables
• Producer+ Upgrade External PCIe Box The Producer+ Upgrade External PCIe Box from PTZOptics comes pre-installed with a Magewell Pro Capture Quad SDI Card (4-Channel). The box features a Thunderbolt 3 interface with two USB Type-C ports and a dedicated DisplayPort for a second monitor.
  
  The Pro Capture Quad SDI Card from Magewell is a normal-profile PCIe Gen2 x4 card that allows for capturing four channels of SDI input. The card supports multiple color sampling modes, 10- and 12-bit color depths, up to eight audio channels at 48 kHz, and output resolutions up to 2048 x 2048 with frame rates up to 120 fps. The card is also capable of numerous video processing features including cropping, scaling, deinterleaving, aspect ratio conversion, color format conversion, video frame rate conversion, and video OSD composition.The Pro Capture Quad SDI Card supports multiple cards per system and unlimited output streams with independently adjustable parameters per stream. Additional features include ultra-low latency, timestamp and A/V synchronization, and LED status indicators. The card supports Windows, Linux, and Mac operating systems, multiple APIs for Windows and Linux, and provides Windows SDKs for easier integration.

  Magewell Pro Capture Quad SDI Card

  SDI Input
  • • Integrated cable equalizer supports cable lengths up to 755' for HD signals
    • Supports SD/HD/3Ga/3Gb/3Ga-DL/3Gb-DS standards
    • Supports 2K (2048 x 1080) mode
    • Supports RGB 4:4:4, YCbCr 4:4:4, YCbCr 4:2:2 color sampling
    • Supports 10/12-bit color depth
    • Supports extraction of SMPTE 352 payload identifier
    • Supports up to eight audio channels at 48 kHz
    • Supports extraction of audio formation information and channel status data
    • Limited support for 3Gb-DS; only the first stream can be captured
    • Limited support for 3Gb-DL; 2K YCbCr 4:2:2 10-bit 1080p 50/59.94/60 stream is captured as 1080i 50/59.94/60
    • Other modes fully supported
    • Limited support for the first link of dual-link interfaces
    • YCbCr 4:2:2 10-bit 1080p 50/59.94/60 is captured as 1080i
    • YCbCr 4:4:4 10-bit is captured as 4:2:2
    • RGB 4:4:4 is captured as R/B sub-sampled
  Video Processing
  • • Two video processing pipelines with approximately 180MP/s processing bandwidth for each
    • Supports full 10-bit video processing
    • Video cropping and scaling
    • Video deinterlacing (wave, blend top and bottom field, top field-only, bottom field-only)
    • Aspect ratio conversion: Automatic or manual selection of input and output aspect ratios
    • Three aspect ratio conversion modes: ignore (anamorphic), cropping, or padding (letterbox or pillarbox)
    • Video color format conversion: Automatic and manual selection of input/output color formats, quantization ranges, and output saturation range
    • Supports RGB, YCbCr 601, YCbCr 709, YCbCr 2020 color formats
    • Limited or full quantization range
    • Limited, full, and extended gamut saturation range
    • Video frame rate conversion
    • Video OSD composition: PNG OSD image up to 2048 x 2048; dynamic loading of RGBA OSD image via SDK
  Multiple Cards per System
  • • Supports multiple cards plugged into one system
    • Onboard rotary switch to set card number, with 16 positions from 0 to F
    • System hardware device tree will display “01: Pro Capture AIO” when rotary switch is set to 1, and so on
    • The video and audio device names displayed in your software will include the card number (set by the rotary switch)
  Multiple Output Streams
  • • Unlimited output streams for any one input channel
    • Independent cropping, aspect ratio, color format, resolution, frame rate, deinterlacing, and color adjustment settings for each individual stream
  Ultra-Low Latency Support
  • • Latency of 64 video lines
    • Partial notification mode in SDK
  Timestamp and AV Synchronization
  • • Hardware-based 100ns high-resolution clock
    • Audio frames (192 audio samples) and video frames are stamped with hardware clock
    • Hardware clock can be synchronized across cards (via SDK)
  Video Output SG-DMA
  • • Supports auto-detection of Intel tiled GPU surface
    • Supports DirectGMA for AMD video adapter chipsets
    • Supports GPUDirect for NVIDIA video adapter chipsets
    • 400 MB/s per channel DMA bandwidth in a PCIe 2.0 system
    • 200 MB/s per channel DMA bandwidth in a PCIe 1.0 system
  SDK
  • • Pro Capture SDK for DirectShow for easy integration (Windows)
    • Pro Capture SDK for DirectKS for maximum flexibility and performance (Windows)
  Windows Driver Tweaks
  • • All options can be controlled by three levels of registry key: global level, product level, and device level
    • Video, audio, and crossbar filter names can be customized via registry keys
  Firmware Upgrade
  • • Multiple cards in one system can be upgraded simultaneously
    • Cards can be upgraded without a system power shutdown when not in use
    • Supports Safe upgrade. If power-off or system breakdown occurs when the firmware is being upgraded, it will automatically restore to the initial version (only available for firmware version 1.21 and above)
  AkiTio Thunder3 PCIe Expansion Box
  • • Thunderbolt 3 for lightning-fast transfer speeds up to 40 Gb/s
    • Dedicated DisplayPort for additional monitor to expand the workspace
    • Second Thunderbolt port supports Thunderbolt 3, USB 3.1, and DisplayPort devices
    • One PCIe (x16) slot supporting half-length, full-height, double-width cards
    • Four-lane PCI Express 3.0 compliant interface
    • Removable back panel for double-width cards
    • Daisy-chain up to six Thunderbolt devices
    • Durable and rugged aluminum casing
    • No tools required for installation
  UPC: 737993160311

• RS-232 Cable

• Power Supply

• IR Remote Control

• 2 x AAA Battery

• Limited 3-Year Warranty

• RS232 Cable

• 12 VDC Power Supply

• 5p Screw Terminal Plug

• Limited 2-Year Warranty

• micro USB Type-B to USB Cable

• micro USB Type-B to Lightning Cable

• One (1) Year Limited Warranty

• Power Adapter

• Limited 1-Year Warranty

Also Includes

• Intel NUC i7 Skull Canyon
• 100' 3G-SDI Cable
• 100' DB9 M-F Cable
• 8" MiniDP to HDMI Cable
• 2 x 6' HDMI Cables
• Wired Keyboard and Mouse

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Technical parameters

• 20x-SDI Gen2 Live Streaming Camera (Gray)

  Image Sensor	1/2.7" CMOS progressive, 2.12 MP
  Capture Resolution	1080p 60/50/30/25 1080i 60/50 720p 60/50 576i 480i
  Video Standards	NTSC, PAL
  Lens	Integrated 4.4 - 88.5mm, f/1.8 - f/2.8
  Zoom	Optical: 20x Digital: 16x
  Angle of View	Horizontal: 3.36° (tele) to 60.7° (wide) Vertical: 1.89° (tele) to 34.1° (wide)
  Minimum Illumination	0.5 lux at f/1.8, AGC on
  Shutter Speed	1/30 - 1/10000 sec
  SNR	≥55 dB
  Flip / Mirror	Supported (vertical)
  Working Environment	Indoor
  Pan Movement	±170°
  Tilt	Up: 90° Down: 30°
  Presets	Up to 64 presets (255 presets via RS-232)
  Connectors	Video Outputs: 1 x 3G-SDI 1 x HDMI (1.3) 1 x RJ45 (10 m/100 m adaptive Ethernet port) (IP network interface) 1 x 3.5 mm Composite Audio Interface: 1 x 3.5 mm line in (for embedding into HDMI and IP stream only) Communication Interface: 1 x RS-232 input (8-pin mini-DIN) (98 ft / 30 m distance) 1 x RS-232 output (pass-through) (8-pin mini-DIN) (98 ft / 30 m distance) 1 x RS-485 (2-pin Phoenix port) (4920 ft / 1500 m distance) Firmware Updates: 1 x USB 2.0 *RS-232 / RS-485 Protocols: VISCA/Pelco-D/Pelco-P
  Baud Rate	2400 / 4800 / 9600 bits
  Power Supply	Input: 12 VDC (10.8 - 13.0 VDC) JEITA power adapter (12 VDC in) included
  PoE	Supported via LAN port
  Power Consumption	24 W (Max)
  Operating Temperature	23 to 104°F / -5 to 40°C
  Storage Temperature	-4 to 140°F / -20 to 60°C
  Dimensions (W × H × D)	5.6 x 6.6 x 5.9" / 14.2 x 16.8 x 15.0 cm With Tilt Up: 5.6 x 7.3 x 5.9" / 14.2 x 18.5 x 15.0 cm
  Weight	3 lb / 1.4 kg

  Box Dimensions (LxWxH)	10.45 x 9.35 x 9.2"

• HC-JOY-G2 Serial Controller Joystick with VISCA/Pelco-D/Pelco-P Protocol

  Connectors	RS232: 1 x DB9 RS422/RS485: 1 x 5SCT
  Baud Rate	1200 to 1900 bps
  Cameras Supported	255
  Presets	255
  Maximum Cable Distance	3,937' / 1,200 m
  Power	6 W, 12 VDC
  Operational Temperature	14 to 122°F / -10 to 50°C
  Humidity (Non-Condensing)	10 to 90%
  Dimensions	12.6 x 7.1 x 4.3" / 32.0 x 18.1 x 11.0 cm
  Weight	3.4 lb / 1.6 kg

  Box Dimensions (LxWxH)	16.55 x 10.65 x 7.05"

• MVi - Digital Audio Interface for Mac, PC, iPhone, iPod, iPad and Android

  Connections

  1 XLR/TS combo Input 1 x 1/8" (3.5 mm) TRS Headphone Out 1 x micro USB Type-B

  Box Dimensions (LxWxH)	8.3 x 3.9 x 3.0"

• Producer+ Upgrade External PCIe Box

  Input Interface	4 x BNC (3G/HD/SD-SDI)
  Output Interface	PCIe Gen2 x4
  Supported OS	Windows 7/8/8.1/10/2008/2008 R2/2012 (x86 & x64) Linux (based on V4L2, supports x86, x64 & arm architecture) Mac OS X
  Supported APIs	Windows: DirectShow, DirectKS, Wave API/DirectSound/WASAPI Linux: V4L2, ALSA
  Supported Software	VLC, VirtualDub, OBS, xSplit, vMix, VidBlaster, Wirecast, Microsoft Media Encoder, Adobe Flash Media Encoder Any other DirectShow/V4L2 encoding/streaming software
  Video Output Format	Image resolutions up to 2048 × 2048 Frame rates up to 120 fps (actual output frame rate can be limited by PCIe bandwidth, and at higher image resolutions; above 1280 × 1024) 4:2:0 8-bit output formats; NV12, I420, YV12 4:2:2 8-bit output formats; YUY2, YUYV, UYVY 4:4:4 8-bit output formats; V308, IYU2, V408, BGR24, BGR32 4:4:4 10-bit output formats: V410, Y410 More output formats are supported via Pro Capture SDK for DirectKS
  Video Output SG-DMA	400 MB/s per channel DMA bandwidth in a PCIe 2.0 system 200 MB/s per channel DMA bandwidth in a PCIe 1.0 system
  LED Indicator	Per Channel: idle, input signal locked, memory failed, or FPGA configuration failed
  Power Consumption	Maximum Current at 12 V: 0.6 A Maximum Current at 3.3 V: 2.4 A Maximum Power Consumption: 14.3 W
  Operating Temperature	32 to 104°F / 0 to 40°C
  Storage Temperature	-4 to 158°F / -20 to 70°C
  Relative Humidity	5 to 90%, non-condensing
  Form Factor	Normal profile PCIe x1 add-on card 4.4 x 4.1" / 112.2 x 102.9 mm, without PCI bracket

  Certifications	CE, FCC, VCCI, Thunderbolt technology
  Case Material	High-quality aluminum with metal chassis
  Application	1 x PCIe card Supports half-length, full-height, and double-width cards PCIe (x16) slot provides a maximum of 25 W Note: Not designed for graphics cards
  Interface/Ports	2 x Thunderbolt 3 (USB-C) ports 1 x DisplayPort 1.1 1 x Internal PCIe (x16) slot with 4-lane PCI Express 3.0 interface
  Data Transfer	Thunderbolt 3 up to 40 Gb/s DisplayPort 1.1a (4K at 60 Hz)
  System Requirements (PC)	Windows 7 and later computer with Thunderbolt 3 port
  Temperature & Humidity	Operating Temperature: 41 to 95°F / 5 to 35°C Storage Temperature: -4 to 140°F / -20 to 60°C Relative Humidity: 5 to 95%, non-condensing
  Power	External power adapter (UL, cUL, CE, FCC, BSMI, TUV approved) Input: 100 to 240 VAC, 50/60 Hz Output: 12 VDC, 6 A
  Fan Noise Level	23 dBA
  Dimensions	9.17 x 5.87 x 2.99" / 23.3 x 14.9 x 7.6 cm
  Weight	Not specified by manufacturer

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