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Silverdraft Enhanced Service & Support Agreement

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User Manual for Silverdraft Enhanced Service & Support Agreement

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Silverdraft Enhanced Service & Support Agreement Contents of the user manual for the Silverdraft Enhanced Service & Support Agreement
  • Product category: Extended Warranties Silverdraft
  • Brand: Silverdraft
  • Description and content of package
  • Technical information and basic settings
  • Frequently asked questions – FAQ
  • Troubleshooting (does not switch on, does not respond, error message, what do I do if...)
  • Authorized service for Silverdraft Extended Warranties

User manual for the Silverdraft Enhanced Service & Support Agreement contain basic instructions that need to be followed during installation and operation. Before starting your appliance, the user manual should be read through carefully. Follow all the safety instructions and warnings, and be guided by the given recommendations. User manual is an integral part of any Silverdraft product, and if it is sold or transferred, they should be handed over jointly with the product. Following the instructions for use is an essential prerequisite for protecting health and property during use, as well as recognition of liability on the part of the manufacturer for possible defects should you make a warranty claim. Download an official Silverdraft user manual in which you will find instructions on how to install, use, maintain and service your product.

And do not forget – unsuitable use of a Silverdraft product will considerably shorten its lifespan!



Product description

This download of the Silverdraft Enhanced Service & Support Agreement is available for their DemonVR, DemonVR Mini, and Demon SP systems. It enhances the 3-year parts & labor warranty for faster service. Specifically, it provides email and phone tech support with a Silverdraft engineer, a next business day response time, 'hot-swap' component replacement (the new component is shipped prior to receipt of the failed component), and express processing/turnaround and express return shipping for systems sent in for repair.

Please note that an Enhanced Service & Support Agreement for Demon MP systems is available on request. Please contact Silverdraft for details.

General Features

  • For the DemonVR, DemonVR Mini, and DemonSP systems
  • Email and phone tech support with a Silverdraft engineer (not a call center)
  • Next business day response time
  • 'Hot-Swap' component replacement (any new components are shipped prior to receipt of failed ones)
  • Express processing/turnaround and express return shipping for systems sent in for repair
Table of Contents




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Technical parameters

Silverdraft SD-DEM-ESA Specs

Delivery Electronic download

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