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User Manual for Tektronix 5-Year Gold Care Plan for WFM2300 Click to enlarge the picture
Contents of the user manual for the Tektronix 5-Year Gold Care Plan for
- Product category: Waveform Monitor & Scope Accessories Tektronix
- Brand: Tektronix
- Description and content of package
- Technical information and basic settings
- Frequently asked questions – FAQ
- Troubleshooting (does not switch on, does not respond, error message, what do I do if...)
- Authorized service for Tektronix Waveform Monitor & Scope Accessories
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User manual for the Tektronix 5-Year Gold Care Plan for contain basic instructions
that need to be followed during installation and operation.
Before starting your appliance, the user manual should be read through carefully.
Follow all the safety instructions and warnings, and be guided by the given recommendations.
User manual is an integral part of any Tektronix product,
and if it is sold or transferred, they should be handed over jointly with the product.
Following the instructions for use is an essential prerequisite for protecting
health and property during use, as well as recognition of liability on the part of the manufacturer
for possible defects should you make a warranty claim. Download an official Tektronix user manual in which you will find instructions on how to install, use, maintain and service your product.
And do not forget – unsuitable use of a Tektronix product will considerably shorten its lifespan!
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Product description The Tektronix 5-Year Gold Care Plan is a service option available for the WFM2300 Portable Waveform Monitor. It includes expedited repair of all product failures including ESD (Electrostatic Discharge) and EOS (Electrical Overstress), access to a loaner product during repair or advanced exchange to reduce downtime, and priority access to Customer Support. - Loaner Product Available During Period of Product Repair
- In case of product failure, you are entitled to a free loaner during the period of the product repair. This greatly reduces the downtime from up to a month to three days or less. The loaner product offered to the customer will be of equal or higher performance to the product the customer currently owns.
- Expedited Repairs
- All Gold Care Plan repairs will be expedited by Tektronix Service Teams, reducing downtime and improving time to market.
- Free Factory-Certified Calibration or Functional Verification After Each Repair
- Your Gold Care Plan product is returned in a like-new operating state including a free calibration. This ensures that repairs are done properly and the product works as intended when it left the factory.
- Priority Access to Global Tektronix Customer Call Centers
- You get priority access to our support centers around the world. Customers will be provided with unique contact information for prompt, premium support by trained technicians.
- Electrostatic Discharge (ESD) and Electrical Overstress (EOS) Coverage
- All costs of on-demand repair from accidentally caused damage is handled free of charge. This is extremely beneficial for owners of extra-sensitive measurement instruments such as sampling scope modules.
- Notification of Calibration Due Dates
- You will receive an email reminder for upcoming calibration dates of your product to ensure proper updates are made and your instrument always runs in top condition.
- 10% Discount On All On-Demand Traceable Calibrations
- If you decide to calibrate at a shorter interval than recommended by Tektronix, you will receive a 10% discount on the cost of those additional calibrations.
- Priority Care
- Minimize downtime with a loaned instrument shipped within a day of notification
Priority access to Global Tektronix Customer Call Centers
You can make ongoing measurement with a 30% discount on scheduled factory-certified calibration
Protects from unexpected events with coverage of user-caused EOS and ESD damage Table of Contents
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