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User Manual for Tektronix 5-Year Gold Care Service Plan for ECO8020 Automatic Changeover Unit Click to enlarge the picture
Contents of the user manual for the Tektronix 5-Year Gold Care Service Plan
- Product category: Signal Generator Accessories Tektronix
- Brand: Tektronix
- Description and content of package
- Technical information and basic settings
- Frequently asked questions – FAQ
- Troubleshooting (does not switch on, does not respond, error message, what do I do if...)
- Authorized service for Tektronix Signal Generator Accessories
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User manual for the Tektronix 5-Year Gold Care Service Plan contain basic instructions
that need to be followed during installation and operation.
Before starting your appliance, the user manual should be read through carefully.
Follow all the safety instructions and warnings, and be guided by the given recommendations.
User manual is an integral part of any Tektronix product,
and if it is sold or transferred, they should be handed over jointly with the product.
Following the instructions for use is an essential prerequisite for protecting
health and property during use, as well as recognition of liability on the part of the manufacturer
for possible defects should you make a warranty claim. Download an official Tektronix user manual in which you will find instructions on how to install, use, maintain and service your product.
And do not forget – unsuitable use of a Tektronix product will considerably shorten its lifespan!
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Product description The Tektronix 5-Year Gold Care Service Plan for ECO8020 Automatic Changeover Unit provides a seamless ownership experience without incurring additional service-related costs over the plan's coverage period. This plan offers priority access to global Tektronix customer call centers to answer questions that might bring your measurement operations to a halt. With the Gold Care Plan, you get priority access to Tektronix support centers around the world. In each region, Gold Care Plan customers will be provided with unique contact information for prompt, premium support by trained technicians. With Gold Care Plan coverage, all costs of on-demand repair from accidentally caused damage is handled free of charge. You receive an email reminder for upcoming calibration dates to ensure proper updates are made and your instrument always runs in optimum condition. This plan also offers expedited repair of all product failures including Electrostatic Discharge (ESD) and Electrical Overstress (EOS), and a 10% discount on all on-demand traceable calibrations other than those recommended by Tektronix. - Loaner Product Available during the Period of Product Repair
- If the failure of the Gold Care Plan product occurs, you are entitled to a free loaner during the period of the product repair; This reduces the downtime from up to a month to 3 days or less
- The loaner product offered to the customer will be of equal or higher performance to the product the customer currently owns
- Downtime minimized with a loaner instrument shipped within a day of notification
- Expedited Repairs
- All Gold Care Plan repairs will be expedited by Tektronix Service Teams, reducing downtime and improving time to market
- Free Factory-Certified Calibration or Functional Verification after Each Repair
- In every repair instance, your Gold Care Plan product is returned in a like-new operating state including a free calibration; this ensures that repairs are done properly and the product works as intended when it left the factory
- Priority Access to Global Tektronix Customer Call Centers
- With the Gold Care Plan, you get priority access to our support centers around the world
- In each region, Gold Care Plan customers will be provided with unique contact information for prompt, premium support by trained technicians
- Electrostatic Discharge (ESD) and Electrical Overstress (EOS) Coverage
- With Gold Care Plan coverage, all costs of on-demand repair from accidentally caused damage is handled free of charge 1
Please Note: Certain limits apply; see program terms for details close - Notification of Calibration Due Dates
- You receive an email reminder for upcoming calibration dates of Gold Care Plan products to ensure proper updates are made and your instrument always runs in top condition
- 10% Discount on All On-Demand Traceable Calibrations
- If you decide to calibrate at a shorter interval than recommended by Tektronix, you will receive a 10% discount on the cost of those additional calibrations
- Make ongoing measurement affordable with a 30% discount on scheduled factory-certified calibration
Table of Contents
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